Product Research Intern - Summer 2021

Job Description

Who we are and what we do

SurveyMonkey (Nasdaq: SVMK), is a leader in agile software solutions for customer experience, market research, and survey feedback. Our mission is to power the curious and enable organizations, including 98% of the Fortune 500, to transform feedback into action. Our brand is beloved and well known throughout the world—over 6 billion people have taken a SurveyMonkey survey! Today, more than 17 million active users rely on our platform to measure and understand feedback from employees, customers, website and app users, and the market. And our enterprise-grade products and solutions enable 335,000+ organizations globally to solve daily challenges—from delivering better customer experiences to increasing employee retention.

More about our Product Research and Methodology Team

Product Research at SurveyMonkey aims to conduct research that helps inform strategic decisions for our products, all informed by an understanding of our customers and target market. As a company that creates a research platform for others to use, our researchers are in a unique position to be experts, providing scaled guidance and expertise on a use case in our product to millions of users worldwide.

What we're looking for

During your internship, you will work with survey scientists and user researchers on SurveyMonkey's product research team to conduct research. You will learn about designing and running research projects that benefit SurveyMonkey products, which includes research design, collecting and analyzing data, and presenting the findings, that help promote a great customer experience with our products.

You will

• Design, run, and analyze product research projects from start to finish
• Conduct analyses of data, both qual and quant
• Present your research findings across multiple teams
• Draft, edit, and program survey questionnaires
• Support participant recruitment, study prep, and note taking
• Fact-check reports and other data products

You have

• Enrolled in a post-graduate degree program in survey research, experimental psychology, human-computer interaction, human factors, or another related field
• Familiarity with a variety of research methods
• Experience summarizing data for a variety of audiences, including non-researchers
• Worked in a collaborative environment

What we offer our employees

SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture for our 1,000+ employees across North America, Europe, and APAC, we're building a workplace where people of every background can thrive. We've won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards , and Take 4 sabbaticals.

SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and we have also won numerous awards as a leader in global survey software, including being named among CNBC's Disruptor 50 and the Forbes Cloud 100.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available for applicants with disabilities.

Learn more about our diversity, equity, and inclusion efforts here.