Principal Product Manager

Job Description

At Shipt, we are transforming the grocery shopping experience and giving time back to consumers. Shipt shoppers handpick fresh groceries and household essentials, then deliver them to your door.

We are looking for a Principal of Product Management to lead our Savings, Promotions, and Fees initiative, which consists of building the products, systems and experiences necessary to facilitate a profitable and indispensable Marketplace experience. This role is critical in forming the strategic position of how Shipt leverages coupons, fees, and other promotional assets to account for our entire ecosystem: our customers, our retail and CPG partners, and our merchandising strategy. In addition to helping to lead this strategic body of work, this candidate must execute on this strategy by building upon both existing underlying capabilities and improving the end-to-end customer experience, taking into account every touch point - customer savings is of the utmost importance throughout the customer journey.

Ideally, this candidate will have in-depth Product Management experience in ecommerce working closely with merchants and have a comprehensive understanding of retail promotional strategies. This candidate should also have proven results in working closely in both customer acquisition, retention, and loyalty, and the role that promotions may play in helping to reduce acquisition costs and strengthen customer loyalty, generally in the Marketing realm. This candidate will also have a solid background in improving processes, and in particular, building out systems that leverage the strength and need for the knowledge of our Shipt team members and partners, and take into account where we can automate and leverage machine learning. In addition to building the strategy and capabilities, this candidate should be excited about the opportunity to optimize savings, promotions, and fees overtime, contributing to customer satisfaction and loyalty, and incremental benefit for Shipt.

You will get experience working with a cross-disciplinary team shipping real-world products to our customers around the nation. You will also receive hands-on mentorship from your friendly teammates on topics ranging from design to career advice.

Your Responsibilities

• Lead a strategic product initiative that is believed to be critical to the success of Shipt’s marketplace
• Develop innovative product solutions that cater to our customers, constituents, and utilize the best of Shipt’s operations, our technology, and data science capabilities
• Expand and evangelize best practices for scoping, building, validating, deploying, and monitoring products
• Develop Product roadmaps, and educate both internal and external stakeholders at all levels to drive implementation, measurement, and optimization
• Partner with Product, Engineering, and Operations leadership to formulate roadmaps, influence decision making, and drive prioritization
• Find opportunities for improvement across the business and assist in decision-making across team
• Proving product and strategic initiative efficacy and driving business results
• Advocacy of any resources or support that this initiative requires for success

Requirements

• 12+ years of Product/Digital experience
• 5+ years of experience ecommerce experience
• 3+ years of experience leading major cross-functional/company initiatives
• Strong expertise in customer loyalty
• Expertise with retail promotion strategies
• Experience in retail merchandising strategies, processes, and efficacy
• Experience in developing advanced product solutions for workforce efficiency and automation
• Deep expertise in customer-facing product management
• Must be able to lead, influence, and inspire with and without authority
• Strong written and verbal communication skills and experience interfacing with high level stakeholders

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.