Account Manager (Preferred Title/Escrow Experience) 202379

Job Description

Ellie Mae is the leading cloud-based platform provider for the mortgage finance industry. Ellie Mae’s technology solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality and efficiency. Visit ‪ EllieMae.com to learn more.

Primary responsibilities

• Monitor the Simplifile Account Manager queue to take immediate action for loans with settlement companies and notaries in a status of missing information, not matched, or pending.
• Match lender provided information to existing Simplifile organizations, add or update aliases, and invite a new settlement companies and their users. Insures the Settlement Company has access to the closing package when the Lender delivers it to Simplifile.
• Assist in onboarding new settlement agents, notaries, and other third-party users.
• Become a Simplifile Collaboration and Post Closing subject matter expert who understands collaboration for all user roles. Focus is primarily on supporting Simplifile eClosing.
• Provide demos or training on the product as needed but not a requirement to start.
• Provide back-up support for all other CAPC Account Manager duties during absences.
• Support West Coast time zone

Secondary responsibilities

• Test releases as deployed to validate needs of the “receivers of orders” are addressed.
• Gather, document and submit product enhancement for the “Receivers of orders” to Implementation Manager and Dir. Lender Exp.
• Maintain Confluence.
• Assist on projects as needed by the CAPC implementation team.

Preferred Experience

• 1-2 years of title/escrow or mortgage related experience

#LI-BF1 Ellie Mae is an equal opportunity and affirmative action employer. Women, minorities, people with disabilities, and veterans are encouraged to apply. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. Apply for this job