Senior Customer Success Manager

Job Description

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

What we're looking for:

Are you looking to join a rapidly growing Cloud Success program, work with Citrix’s cloud customers and learn about the inner workings of Citrix’s product technologies? If you answer yes, this is the role for you!

Citrix is looking for candidates who want to grow their career in the field of Customer Success. If you would like to make a difference in your career and be part of a special team, join Citrix as a Cloud Success Associate.

Position Summary -

The Cloud Success Manager is position within the Cloud Success organization and is for people who have an interest in Cloud technologies, SaaS offerings and ensuring customers can achieve their desired business outcomes.

Upon hiring, you will begin a specialized training program where you will learn about Citrix product technologies, develop leadership skills, and begin to learn about the how Citrix Cloud customers leverage a Cloud Success methodology. Upon completion of training, you will join the Cloud Success team as a Cloud Success Manager. A Cloud Success Manager must be able to solve problems proactively, seek help from more experienced team members when necessary, and be a team player that seeks to supplement their skills with project experience, self-study materials, and point of need training.

Job Responsibilities:

• Good written and verbal communication skills.
• Obtain certifications in Citrix and Microsoft technologies during first 4-6 months.
• Develop a technical sales foundation with good understanding of the Citrix Sales Methodology and Consultative Selling program.
• Develop a technical understanding of the components of the Citrix product portfolio and how to install them.
• Learn key technical concepts around desktop and server virtualization, cloud computing, server-based computing, and network/systems architectures.
• Demonstrate effective problem-solving skills, whereby individual do research prior to seeking help from others.
• Supplement their initial training through project experience, self-study materials, and point of need training.
• Establish basic Cloud Success-client relationships while engaged on customer facing as well as internal projects.
• Conduct product demonstrations and presentations under the supervision of experienced resources.
• Develop time management skills and the ability to multi-task across multiple assignments.
• Demonstrate the ability to effectively network across multiple functional areas in an organization.

Qualifications :

• Strong English communication skills. We engage with both APJ and EMEA customers.
• Must have demonstrated excellent academic achievement and good communication skills.
• Must be flexible, dependable, and capable of quickly learning new technologies.
• Looking for overall 6 to 8 years of relevant experience
• Demonstrated ability to learn quickly.
• Bachelor of three years regular degree is must
• Problem-solving ability with business and technical challenges.
• Ability to work effectively in a small team environment.

Requirements:

• Aptitude to learn technical skills such as: Microsoft or applicable directory services understanding LDAP, Active Directory, etc.
• Windows Server installation and configuration
• Bachelor's Degree from an accredited university, in the areas of Computer Science, Engineering, Information Systems, Business, or equivalent field of study a plus.

What you’re looking for:

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

Functional Area:

About us:

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at [email protected] for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.