Project Manager, Trust and Safety

Job Description

Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Facebook’s Global Operations team exists to help them. We are the Trust & Safety Operations team: Keeping people safe and creating consistent experiences on our platforms requires both industry-leading policies and processes that allow us to enforce these policies around the world. We optimize all Global Operations processes to benefit the advertisers, partners, and employees who use our platforms. Within Trust & Safety, Global Operations is the voice of the community for Facebook, Instagram and Messenger. We aim to create a safe, inclusive environment for the people building community on our platforms by understanding the impacts of global and local trends and addressing and preventing negative experiences We are seeking an experienced self-starter with a passion for mitigating real world harm, protecting our community and being the voice of our users. We count on our project managers to deliver both qualitative and quantitative insight into user behaviour in order to drive prevention and detection solutions at scale. By working cross functionally, we identify and pursue areas for process and product improvement, enabling us to better protect our community at scale. And by focusing on decision quality, we ensure that we are held accountable for our actions. This role will work closely with partners across Engineering, Policy and other Facebook teams to drive operational projects in a fast paced and data driven environment. Project Manager, Trust and Safety Responsibilities

• Deeply understand the architecture and integration points of Facebook's community support processes, products and policies
• Help review and implement content policies that take into consideration the needs of a global community
• Work with cross-functional partners to assess support requirements for new product launches
• Analyze complex support flows and provide recommendations for process, policy and product improvements
• Manage global and cross-functional projects to improve user experience
• Partner with Policy, Data Science, Product, Engineering, Operations and regional teams to develop scalable solutions to support Facebook's global user base
• Gather, analyze and utilize relevant data to develop ways to improve the overall support experience
• Use your problem solving skills to resolve large and complex business problems
• Drive strategy for execution, planning, measuring progress and sharing results
• Identify actionable insights, suggest recommendations and influence team strategy through effective communication

Minimum Qualifications

• Bachelor's degree and 4+ years of work experience
• 2+ years of experience working in an Operations, Policy, Policy enforcement, Legal, Analytics, Consulting, Project Management or equivalent team
• 2+ years of experience doing business process analysis, and initiating and driving projects to completion with minimal guidance

Preferred Qualifications

• Strong communication skills and a strategic thinker with strong analytical and creative problem-solving skills
• Self-starting, intellectually curious and creative individual comfortable operating in ambiguity

Locations About the Facebook company Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started. Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] .