Retail Program Manager

Job Description

The Facebook Reality Labs team is looking for a Retail Program Manager to design and develop high impact retail demo programs that drive trial and conversion of AR/VR products. This role is responsible for driving the holistic demo strategy of AR/VR products from Facebook that are presented in all consumer facing environments including: worldwide retail and global partner events. The Program Manager will act as the POC for Retail Technologies to operate cross-functionally and manage the strategic design, planning and execution of demos from prototype to End of Life. They will manage and interface with internal and external engineering resources, third party technical partners, content creators and channel marketing teams across the FRL organization. Retail Program Manager Responsibilities

• Drive the holistic strategy for retail demos worldwide.
• Design and develop demo technical requirements for retail demo devices and lead the product’s retail launch.
• Develop demo technical requirements for retail display partners globally.
• Create demo best practices training and documentation for developers/partners.
• Drive alignment between core platform/feature software roadmaps and Demo SW to ensure technical synergy with every demo install and update.
• Develop and maintain scalable retail technology solutions such as content and device management systems.
• Execute multiple retail demo content and software updates year-round across FRL.
• Assist stakeholders in the evaluation, selection, and revision of retail demo content.
• Partner with regional marketing to ensure demos meet the requirements and specifications of different retailers.
• Help drive the vendor selection process for technical demo vendors and serve as primary POC for technical vendors.
• Manage day-to-day relationships with retail technical support partners and scale the relationships accordingly.

Minimum Qualifications

• 3+ years of experience in technical project/product management.
• Experience with retail devices and technology.
• Experience with bug and project tracking tools such as JIRA, Asana.
• Experience building and maintaining project trackers for complex programs.
• Experience with navigating various organizational environments where culture and structure varies.
• Bachelor’s Degree.

Preferred Qualifications

• Strong interpersonal skills, approachable and flexible.
• Excellent communication skills.
• Experience managing conflict.
• Experience addressing issues between stakeholders in order to maintain a positive team spirit that is consistent with Facebook values.

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