Patient Care Coordinator - Plastic Surgery

Job Description

Hours: Full Time; Monday - Friday; 8:00am to 5:00pm

Location: The Polyclinic Nordstrom Tower

POSITION SUMMARY:

The Patient Care Coordinator’s primary role is to act as a liaison on behalf of the patient and physician. Provide the patients with information, support and accommodation through their procedural experience. The Patient Care Coordinator’s communication, conduct and performance should support the Polyclinic’s efforts in becoming a High Performance Organization.

Primary Job Responsibilities:

• Meet with patients prior to surgery to:
  • Provide preoperative information to surgery patients
  • Consult with patient regarding all financial aspects of the procedure and fees to include physician, anesthesia, and facility fees.
  • Determine insurance coverage, requirements and benefits, when applicable.
  • Set up payment arrangements
  • Schedule surgery at The Polyclinic ASC or hospital and communicate all pertinent non medical information to the patient
• Arrange and manage all payments and charges billed for surgery.
• Post and record payments following Clinic Policies and Procedures
• Coordinate communications with the patient’s Primary Care office
• Support the front office with answering phones and other duties

Other Job Responsibilities:

• Maintain an organized and clean work area, free of clutter.
• Follow established policies and procedures related to the position.
• Participate and contribute in a team-based environment.
• Maintain a team supportive attendance record.
• Understand and deliver quality customer service that is consistent with The Polyclinic’s efforts in becoming a High Performance Organization.
• Follow OSHA/WISHA (including usage of PPE) guidelines
• Follow HIPAA regulations
• Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations.
• Communication, conduct and dress portray professional quality at all times.

QUALIFICATIONS:

Education:

• High school diploma or GED

Experience:

• One year of experience as a receptionist in a medical/surgical environment, preferred.