Product Manager

Job Description

Product Manager - Ground Transport Platform (Payments)

About the company

It wasn’t so long ago that booking a trip to see the Eiffel Tower, stroll down New York’s iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone.

In fact, that’s what we do at Booking.com. We make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we’re busy preparing for when the world is ready to travel once more.

Across our offices worldwide, we continue to innovate. To solve for some of the most complex challenges in travel and technology, and to plan for the exciting developments that lie ahead. With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission.

We are united in the belief that our very human desire to explore the planet’s beauty and discover more about other people and cultures will endure. The world is waiting for us. Together, we will be ready.

Booking.com core values

• Think customer first
• Succeed together
• Own It
• Learn Forever
• Do the Right Thing

About the team.

The “Ground Transportation Platform” teams at Booking.com look after our core Payments functionality for car rental which will enable functionality to both accept and process payments from our customers and also to pay our car rental suppliers.

The role of Product Manager within the team is to:

• Be the domain expert from a product perspective
• Set the vision, strategy and direction for the team
• Liaise with key stakeholders to understand what their needs are
• Ensure the team has well defined epics and stories to work against and that these are delivered to meet the needs
• Keep stakeholders up to date with progress

About the Role

Technical Product Managers work with a product delivery team to drive the rapid and robust delivery of amazing products for our customers. We are looking for a highly motivated Technical Product Manager who thrives in a fast paced, collaborative environment and lives to delight the customer.

You will be responsible for delivering product excellence and innovation within your product delivery team.

Where does this role sit in the company? You will be a part of the Trips Business Unit of Booking.com and work within the ‘Ground Transport Platform’ Product Family (within which the Payments team is located). As part of a tech company growing quickly, high performers can expect extensive opportunities for progression and development.

What will the role entail?

You will design, develop and implement products based on user needs and the company's product strategy and vision. You’ll actively drive the product strategy and direction for the product area by deeply understanding user - and market - needs and by working closely with designers, developers, analysts, researchers, product marketing managers, copywriters and others.

We expect you’ll be deeply committed to solving user (customer, partner and/or other users) pain points and identifying opportunities to improve their experience. Collecting data will be necessary to inform product direction, whether in the form of competitive intelligence, or other business metrics.

This is primarily an individual contributor role, where it is possible to coach and mentor others depending on skills, experience, development plans and business needs.

Responsibilities:

• Take ownership of gathering requirements by working with cross functional teams.
• Collect, understand, and communicate the business requirements for Products and Services by translating them into user stories and acceptance criteria.
• Elicit, analyse and document processes, workflows and models.
• Facilitate workshops to expose stories, identify acceptance criteria and construct backlogs.
• Manage the release backlog and work with delivery teams to keep it up to date.
• Work with Product Teams to estimate backlog items and ensure optimal flow through the delivery process.
• Gather, analyse, and report on usage data to benchmark and measure the performance of the product.
• Ensure that the appropriate solution governance, compliance and resilience is built into solutions.
• You must have a clear sense of ownership and maintain the highest quality across the solutions you produce.
• Adhere to the default principles for architecture, quality and non-functional requirements
• Collaborate with the team and others to deliver high quality solutions.
• Contribute to the evolution of best practices of the department
• Write, review and take responsibility for clear, concise and comprehensive technical documentation.

Your skills and experience:

We are looking for a superb and enthusiastic Technical Product Manager to work on our Payments platform - You will be working with our product teams, architects and principals to shape the future of this core platform capability. We expect you to have strong analytical skills, understand technology and be able to collaborate with stakeholders across the organisation.

• 3-5 years experience working as a Product Manager
• Robust business analysis skills, techniques including writing user stories, acceptance criteria and documenting technical requirements.
• Experience completing excellent product discovery.
• Proficient in working within an Agile product-based organisation.
• Solid experience of modelling system workflows, components and data models.
• Solid experience of running workshops.
• Experience communicating concepts and ideas to stakeholders at all levels within organisations.
• Confident personality to influence decision-making at all levels within an organisation.
• Ability to simplify complex problems into component parts and evaluate systematically.
• Evidence of problem solving and providing creative solutions.

Desirable Skills:

• Rich experience with BDD.
• Experience of working on web-based and mobile app systems.
• Experience of working on finance systems.
• Experience of working with data and SQL.
• Understanding of monitoring and analytical tools such as Kibana and Grafana.
• Deep understanding of e-commerce business models.

Benefits

• 25 vacation days (rising to 28) to go exploring
• Generous accommodation discount, so you can explore for less
• Bonus package
• Pension with up to 10% matched company contribution
• Huge learning and development platform tailored to you
• Shopping and leisure discounts through Perkbox
• Interest free travel loans/discounted car parking
• Competitive maternity/paternity/adoption leave
• Flexible working, including working from home
• Wellbeing focus, with weekly onsite yoga
• Mental health first-aiders and free face-to-face support