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Director of Strategy & Planning

Shipt

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Job Details

Location: 201 3rd St 8th floor, San Francisco, CA 94103, USA Posted: Dec 02, 2020

Job Description

At Shipt, we are transforming the shopping and delivery experience and giving time back to consumers. Shipt shoppers shop or pick up fresh groceries, household essentials, and a growing range of consumer products then deliver them to your door in as little as one hour.

Shipt is growing and we are in search of a Director of Strategy & Planning. This role reporting to VP Experiential Operations will develop industry leading engagement models, implement cross functional initiatives and partner closely within the organization to grow service, process and operations capabilities.

You will have the opportunity to work for a competitive, fast-paced and innovative company. We need someone who excels at "getting things done" in a dynamic environment, and who gets excited about this unique opportunity to contribute to the long-term success of the company.

What You’ll Gain

You will get experience working with a cross-disciplinary team, support an expanding business, drive critical objectives, sharpen a data driven mindset while working with in a rapidly evolving industry.

IMPACT:

  • Evolve shopper experience operations strategy that aligns with Shipt’s business model changes, market requirements and competitive offerings.
  • Develop and implement projects responsible for end to end shopper experience measurement, assessment and improvement.
  • Collaborate on and lead elements of “insights to action” programs that turn shopper feedback into continuous operational improvements.
  • Perform internal and external research (including competitive landscape and key industry, customer, and technology trend analyses) to evaluate and analyze potential medium to long-term changes in the experience operating environment.
  • Augment experiential data capabilities with transactional support data and ensure that it guides experience development and improvement.
  • Develop a thorough understanding of shopper behavior and explore data to develop recommendations through funnel analyses, long-term trends, and segmentation.
  • Build and lead a team of program managers to design and implement Experiential Operations key initiatives that align with company goals.

COMMUNICATION:

  • Able to manage through influence, create buy-in, and work across a large, cross functional organization.
  • Excellent written, verbal, and visual communication skills, and demonstrated ability to gain consensus at senior levels, and explain complex concepts in simple, layman’s terms.
  • Make sound decisions when faced with conflicting stakeholder opinions from other internal teams and/or external partners.

INNOVATION:

  • Proven ability to lead and guide initiatives to capture, develop, and disseminate knowledge leading to enhanced efficiency and organizational leverage.
  • Excellent analytical abilities; able to dig into complex data sets to help inform decisions.
  • Effective at implementation of organization-wide programs and initiatives through collaboration across functions, geographies, and organization levels.

KNOWLEDGE & SKILLS:

  • Minimum 10 years of experience with transformational customer operations, experience and support efforts.
  • Experience in consulting, technology, or similar knowledge-based field.
  • Minimum of BA/BS; MBA or graduate degree in related field preferred.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Shipt

From both our hometown of Birmingham, AL and our office in San Francisco, CA, Shipt is creating a product and a community that makes people’s lives better in a myriad of ways. Working towards the goal of positively impacting real people in their everyday lives is what Shipt and its people are all about.

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