Sales Force Automation Manager (SFA Manager - Nemo)

Job Description

SFA Data and Process Administration and Management

• Develop and enforce necessary SFA master data and transaction data management processes and procedures to ensure data integrity, accuracy and up-to-date
• Design, roll out and enforce necessary SFA operation processes and procedures to ensure effective and efficient use of SFA systems and operation hygiene

Customer and Sales Force/CMM Master Data Governance

• Act as a custodian for all master data and transaction databases in SFA systems to ensure data integrity, accuracy and up-to-date state
• Collaborate with SFE, MIS, IT, sales force and other stakeholders to ensure their compliance of all data management processes during daily execution
• Identify business needs from stakeholders in order to customize SFA databases to meet changing business requirements

Operation, Help-Desk Support, Enablement and System Security/Data Privacy

• Develop in-depth understanding of user business requirements in order to design and build a proper help desk operation model to provide effective support to all users on a timely basis
• Provide training and guidance to sales force and other stakeholders to enable them to use SFA systems effectively as well as to fully maximize SFA functionalities.
• Collaborate with IT to ensure system security and data privacy are applied through robust authentication and authorization processes supported by proper system configurations

Enhancement and Modification of SFA Processes and Systems

• Collect and analyze stakeholder feedback and industry trends to identify issues and propose necessary solutions to enhance SFE business processes and SFA systems to meet current and future business requirements
• Collaborate with stakeholders (sales force, marketing, SFE, SFA, MIS, IT, vendors etc.) to propose and align on SFA enhancement initiatives
• Drive execution of SFA initiatives and solutions via specific SFA projects already aligned with stakeholders, including business mapping, working with outsourced vendors for system customization, internal tests, UAT, pilot and rolling out)
• Continue research and developments to stay abreast of technological innovations and trends to ensure SFA system readiness for future requirements

Leverage SFA Systems to Provide Real-Time Reports

• Design and develop reports (dashboard, scorecard, tracker) in coordination with SFE by leveraging SFA systems to provide real-time visibility of field execution
• Coordinate with BI, MIS, SFE and IT to develop integrated BI dashboards in Power BI by leveraging data from SFA systems

Manage SFA Budget

• Prepare and propose annual SFA budget for operation and enhancements
• Track SFA budget spending to ensure budget forecast accuracy

SFA Team Management and Development

• Manage daily operation of SFA team
• Define SFA roles and responsibilities and structure
• Build and maintain professional SFA operation that retains and attracts talents
• Provide coaching, learning and development opportunities to motivate and develop team members