ITV Program Leader - Policy, Training, and Test Procedures (ET Director)

Job Description

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.98 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 31 countries and territories to support customers who conduct business in the global economy. With approximately 263,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 30 on Fortune’s 2020 rankings of America’s largest corporations.
Corporate Risk

Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk types, including conduct, credit, financial crimes, information security, interest rate, liquidity, market, model, operational, regulatory compliance, reputation, strategic, and technology risk.

The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, the group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company.

The Position

Within Wells Fargo Corporate Risk, the Independent Testing & Validation (ITV) group is responsible for establishing and maintaining a consolidated testing and validation program at the corporate level. ITV is responsible for developing a common methodology and standards, providing governance and oversight, executing independent testing of non-financial risks; and conducting horizontal and targeted reviews. Testing and validation teams are responsible for implementing the ITV methodology and standards, and executing group- specific testing.

The Strategy & Program team within ITV is responsible for the design, development, and implementation of the testing and validation program and target state strategy, including methodology, policies, procedures, training, testing resources and platform tools, central operational processes and control functions (e.g. quality assurance/control, plan management), and reporting. This group will support the ITV LOB-aligned testing and validation teams (Consumer Banking Small Business, Consumer Lending, Wealth & Investment Management, Corporate & Investment Banking, Commercial Banking, and Cross-Enterprise Functions) through a central service model and will provide governance and oversight to ensure the program is operating effectively.

The ITV Program Leader – Policy, Training, and Test Procedures (Director) will report to the head of ITV Strategy & Program and will manage a team focused on the following responsibilities across the ITV division:

• Development, implementation, and maintenance of the Independent Monitoring, Testing, & Validation Policy, related ITV procedures, templates and training, and scripts libraries in alignment with ITV target state strategies and commitments, as well as the company’s risk management framework
• Management and coordination of the related ITV target state action plans and commitments to ensure full and timely delivery, including coordination across IRM on program dependencies (e.g. RCSA/BPM programs, front line self-assurance)
• Integration of the target state detailed testing and validation methodology in current Policy, procedures, training, and resources to support successful implementation across ITV teams
• Coordination across ITV teams, including LOB-aligned testing and validation teams and QA, and other stakeholders to ensure the ITV program elements (policies/procedures/training/scripts) and related processes effectively support execution in alignment with stakeholder expectations
• Participation as needed in the ITV leadership team meetings and other senior leadership routines
• Fostering an environment that ensures strong communication and cooperation across the three lines of defense, including business line leadership, Legal, Audit, Compliance, Operational Risk and other corporate stakeholders to facilitate transparency, balance and credible challenge
• Sustaining a strong risk culture that identifies and provides oversight and escalation of existing and emerging compliance and operational risk issues across business groups, legal entities, geographies, and jurisdictions; and ensure that escalated issues receive immediate senior management attention
• Creating a culture of excellence by proactively attracting, retaining and developing a team of talented and diverse compliance professionals to support the execution of the Independent Testing and Validation program

As a Leader, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

• Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them
• Accomplish management responsibilities which include building a high-performing team with clear objectives, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks
• Champion diversity and inclusion by contributing to a safe, inclusive environment where differences are respected, diverse ideas are solicited, relationships are cultivated, and where you actively help others succeed
• Act with a sense of urgency, measure success based on business results and customer/team satisfaction, and strive to simplify transactions and end-to-end processes
• Take personal accountability for understanding and delivering on your goals and commitments, embrace challenges with enthusiasm, be tenacious in overcoming obstacles, and dedicate the time and effort to learn and grow personally and professionally

• 7+ years of management experience
• 10+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 10+ years of financial services industry experience, of which 7+ years must include direct experience in risk management

• Extensive experience designing and executing enterprise testing and validation programs, including the development of consistent standards and testing methodologies for compliance and operational risk testing
• Extensive experience (preferably 8 years+) in financial services and extensive understanding of related laws, rules and regulations
• 5 years of experience leading large teams
• Demonstrative experience transforming organizations that have included automation
• Expert-level knowledge of industry standards and best practices around monitoring, testing, assurance and risk management processes
• Deep understanding of the ever-evolving governance and regulatory environments
• Organizational courage and willingness to make tough, informed decisions and thoughtfully share independent perspectives
• Strong analytical, critical thinking and problem-solving skills, coupled with an ability to translate ambiguous ideas/issues into well-defined plans/solutions with a track-record for delivering results
• Effective communicator, both orally and in writing, able to ask well-crafted questions and present ideas in a clear and compelling manner, good listener who engenders creative thinking and teamwork
• An ability to develop and articulate sound proposals to key stakeholders, and an ability to influence and drive timely decision making
• Proven ability to cultivate relationships and collaborate with multiple stakeholders and constituencies, including business leaders, legal, audit and multiple U.S. and non-U.S. regulators
• Proven experience establishing a large-scale vision, developing the strategy to support the vision, gaining consensus across key functional leadership areas through effective communication and successful delivery against goals and objectives
• Experience driving large-scale organizational change
• Proven ability to build and lead high-performing teams, ensuring proper staffing and expertise, and manage the establishment of major policies and relevant compliance programs across major business divisions within a large and complex organization
• Ethical integrity and proven ability to serve as a role model by reinforcing and demonstrating to your employees the core values and behavioral expectations contained in Wells Fargo’s Vision, Values & Goals
• Advanced Degree preferred (Masters, MBA, or JD)
• Risk or Compliance-related certification preferred (i.e., Certified Regulatory Compliance Manager, Certified Risk And Compliance Management Professional, Certified Internal Auditor)

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.