Customer Success Manager

Job Description

Bluecore is a retail marketing technology company that is reimagining the way retailers communicate with shoppers. The 2019 launch of Bluecore CommunicateTM introduces retailers to a fundamentally different email solution that replaces manual processes with an intelligent, AI-driven workflow. More than 400 retail brands, including Staples, Tommy Hilfiger, The North Face, TomboyX, and Bass Pro Shops, increase their marketing performance with less effort through Bluecore. Bluecore has been recognized as one of the Best Places to Work by Glassdoor and is ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies. The Customer Success team at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment. As a Customer Success Manager you represent Bluecore by supporting, strategizing and executing with world class ecommerce marketing teams. You will play a critical role in driving value and long-term partnerships with Bluecore by helping to make our clients heroes within their organization. The ideal candidate is a customer-centric analytical thinker who loves identifying opportunities for our partners and is resourceful & tenacious in efforts to bring those to life. Responsibilities: · Understanding the client’s business (priorities, business levers, audience etc.), objectives, products, marketing strategies, competitors, operational sensitivities and technical capabilities - YOU are an extension of their team · Managing multiple client relationships. · Develop and maintain a strong rapport with clients – you will be the primary touch point · Translating customer business objectives into effective use of the Bluecore platform · Communicating technical solutions to deliver on clients' desired outcomes · Using data to continuously optimize campaigns and boost results · Generating ideas for new features and campaigns, tailored to the unique needs of each client · Being part of a cross-functional team to ensure quality delivery for customers Additional Responsibilities: - Candidate must have worked on ecommerce email execution - Familiar with basic HTMLFamiliarity with Global ESPs like Mailchimp, Salesforce (preferred), Oracle (preferred) - Knowledge of email list segmentation, setting up automated customer journey workflows - Understanding of Main email marketing KPI’sGood presentation skills; strong verbal and written communication skills - Good knowledge of Excel, Google Suite At Bluecore we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status. Apply for this job