Sr. Customer Success Manager

Job Description

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers.

At Splunk, we're committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Responsibilities: I want to and can do that!

• Function as a technical strategist for our customers, driving use cases, solutions and value with our platform.
• Work with the regional CSM team in their customer accounts to cover technical discussions, engagements or deliveries.
• Drive value realisation in customer accounts through deep understanding of the business and technical landscape.
• Participate in business and/or technical cadences to review project progressions or program status.
• Cement yourself as a trusted/strategic advisor with customers and drive the continued value of our products and services.
• Develop and drive tactical, repeatable technical engagements to augment the value of the CSM delivery team.
• Assist and provide expert deployment, operational standard methodologies and establish a Splunk Success Framework.
• Act as the SME and drive adoption across Splunk's suite of products and solutions.
• Provide insights with respect to the availability and applicability of new products and features.
• Maintain current functional and technical knowledge of the Splunk platform and future products.

Requirements: I’ve already done that or have that!

• 15+ years in Technical consultancy, development or solutioning function preferably in the post sales cycle.
• Since this role is essential to Splunk's customer success initiative, you will have a rich history of direct or indirect impact to increased adoption, expansion and retention.
• Technical experience and background in Apps development, Security and/or Network Operations Centres.
• You should be technically savvy and geeky but also able to understand business values.
• Since this role is customer facing, you will possess exceptional verbal, written, social, presentation, and interpersonal skills.
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analytical.
• Good technical and problem-solving skills coupled with the ability to provide quick resolution to problems.
• Prior experience conducting workshops to customers and discussing the pros/cons of implementing various technologies and business value.
• You have played in the Enterprise and/or cloud software space.
• Passionate about technology, motivated to learn and keen to develop technical skills that brings greater impact to the businesses.
• Additional Korean/Japanese/Chinese language competency will be advantageous.