Desktop Support Specialist

Job Description

Req ID: 107560

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Specialist to join our team in Frankfort, Kentucky (US-KY), United States (US).

We are seeking an experience Desktop Support Technician for a regular, full time position in Frankfort, KY.

Candidates should have the ability to take ownership, possess patience and be an analytical problem solver. They should also be a self-starter with a pleasant demeanor with the proven ability to simplify technology issues to non-technical end users. In addition, candidates need multi-tasking ability and strong documentation skills, in order to record clear and concise notes.

Basic Qualifications:

• 2+ years IT experience as a Desktop Technician with experience providing IT support duties utilizing extensive troubleshooting skills.
• 2+ years’ experience with Desktop Support (Onsite and remote)
• 2+ years’ experience with Windows 7 and 10 Operating Systems and MS Office Suite (including Outlook 2013 or higher)

Preferred Skills:

• Experience with Active Directory (our most used tool)
• Experience with ticket tracking tools
• Experience with remote support or desktop support
• Entry level networking experience
• General Server/NAS knowledge
• Application knowledge (Adobe, Java, etc.)
• ITIL experience/familiarity preferred

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.