Technical Support Engineer

Job Description

Technical Support Engineer

Who we are:

ServiceNow is the Enterprise Cloud Company that is changing the way people work. We are redefining markets and changing the perception of enterprise software. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. Our cloud platform allows enterprises to bring together business strategy, application design and operations in a powerful simple solution.

Due to the success of our products, we are experiencing growth in virtually all areas of our organization. To sustain our growth, we are looking for people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in and stand out!

The Opportunity :
We are looking for Technical Support Engineers with a passion for excellence. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills in addition to strong technical skills and aptitude. TSE’s are responsible for managing and resolving challenging issues for ServiceNow partners and customers. Our engineers own and resolve technical cases created by customers seeking help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform and all core functionality.

We are looking for a broad skillset to hire into multiple positions for technical support openings in Orlando. After receiving your application, you will be contacted directly regarding next steps in the process. Please read further for more information about this role and our minimum qualifications.

Minimum Qualifications :

• Bachelor's Degree in Computer Science (or related technical degree) or recent coding bootcamp completion or equivalent work experience 2-4 years of experience within technical support or software coding environment
• Ability to troubleshoot difficult technical issues with ease and complexity
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• Strong personal commitment to quality and customer service
• Employees must be able to work 8a-5p Monday – Friday. Flexibility is required during non-standard business hours including weekends and holidays on a rotational basis

We encourage you to apply if you have 2 or more of the following technical skills (all are not required as each support team has different requirements):

• Experience reading and debugging Java and JavaScript code
• Capabilities with dynamic HTML components such as: AngularJS, ReactJS, CSS
• Understanding of networking and system administration concepts
• Experienced with relational databases (e.g. MySQL, Oracle, and Maria DB)
• Ability to utilize Web Development Tools
• Cloud Management Experience
• Active Directory
• Foundational understanding of Linux and or Unix
• Knowledge of ServiceNow Platform
• Experience with Web Services
• SSO/LDAP
• Discovery Experience
• Solid understanding of ITSM & ITIL

ServiceNow cloud services automate, predict, digitize and optimize business processes and tasks, from IT to Customer Service to Security Operations and to Human Resources, creating a better experience for employees, users and customers while transforming the enterprise.

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. This is a very collaborative and inclusive work environment where individuals with strong aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technologies and talented technologists in the business. We provide competitive compensation, RSU’s, generous benefits and a professional, yet relaxed atmosphere.