Sr Technical Support Engineer - APJ

Job Description

Infoblox is seeking an ambitious and intelligent individual to join our APJ Support Special Services Program Team. As a Senior Technical Support Account Engineer, you will be given the opportunity to get hands-on experience working with leading-edge technologies in a growing company. Join a team with mentors who provide their team with all the skills, tools, and knowledge to cultivate a long and successful career.

This role is responsible for providing technical support to customers, which involves responding to customer inquiries via phone, email, and web, diagnosing/analyzing problems, solving, or providing workarounds to customers. Our environment includes networking and web technologies such as DNS, DHCP, Security, and Cloud. This position will be based in Kuala Lumpur, Malaysia.

Responsibilities:

• Install and configure Infoblox products as well as third-party software for support lab testing purposes
• Provide remote and on-site technical support for Infoblox customers and partners
• Provide ongoing support to Infoblox customers and partners
• Recommend new and existing solutions, which involves enhancing application/systems functionality, features, and defect repair
• Work closely with third-party software vendors and their professional services groups to solve complex integration problems
• Be intuitive and inventive by providing solutions and workarounds for customers

Requirements:

• At least 5 to 7 years’ experience in a hands-on technical role
• Experience with both Unix/Linux and Microsoft Windows operating systems
• In-depth knowledge in TCP/IP and networking protocols
• Working knowledge of firewall, switches, and routers
• Knowledge of authentication protocols such as AD, RADIUS and LDAP
• Knowledge of DNS and DHCP protocols and configuration (hostmaster experience)
• Recent experience in providing remote or on-site technical support
• Strong customer service skills
• Team player and self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment
• Outstanding analytical and organizational ability
• Strong verbal and written English communication skills (additional languages will be an advantage)
• Team player and self-starter with ability to multi-task in a high-pressure, fast-paced, and fast growth environment
• Aptitude to quickly grasp current software functionality and third-party products in order to extend that functionality to meet new and evolving requirements
• Willingness to be in an on-call rotation if needed
• Proactive and experience in Continual Service Improvement efforts will be an advantage.
• Knowledge of AWS, AZURE, GCP, containers, Docker, Kubernetes will be an added advantage

Characteristics & Competencies:

The successful candidate should be self-described as

• Collaborative & Team Player
• Learning & Change Agile
• Hands-on problem solver
• Willingness to go “above and beyond”
• Self-motivated and shows initiative
• Customer-centric
• Resilient

Education:

• Bachelor’s Degree in Computer Science/Engineering or equivalent
• PERL/PYTHON programming skill is a definite plus

It’s an exciting time to be at Infoblox. We are leading the way to next-level DDI with its Secure Cloud-Managed Network Services, bringing next-level security, reliability, and automation to cloud and hybrid systems, managed through a single pane of glass. Infoblox is a recognized leader trusted by 93% of Fortune 100 and having a world-class net promoter score of 58.4. We believe that a fun, caring, collaborative, and learning work environment will stimulate creativity and innovation, resulting in customer satisfaction and business success. To check out what it’s like to be a Bloxer, click here

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