Job Details
Location:
Plant 5, Godrej & Boyce Compound Main Gate, LBS Rd, Pirojshanagar, Vikhroli West, Mumbai, Maharashtra 400079, India
Posted:
Nov 12, 2020
Job Description
Job Description- Responsible for providing online support for queries received via client website/s and social media channels.
- Provide polite and respectful responses to customer queries and issues in English.
- Share correct product related material and information with the customer.
- Build effective goodwill with the customer.
- Adhere to the client’s SLA’s for the topics covered under online support domain.
- Ensure timely adherence to the escalation matrix.
- Interact directly with customers and end users of the client’s products.
- Working closely with the digital & product teams.
About Capgemini
With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion.
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