Shared Services Support Analyst (Operations Analyst 2)

Job Description

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.

Market Job Description

About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

Responsibilities

include:

• Act as Subject Matter Experts on all key systems, and corporate policies related to compliance governance
• Research, analyze, and present solution to Reports to Managers’ requests
• Ensure compliance with Corporate Policy guidelines.
• Handle responses for critical and complex escalations
• Prepare daily, weekly and ad hoc reports
• Proper queue management to ensure all cases and escalations are processed within service level agreement.
• Identify and participate in continuous improvement initiatives.
• Actively initiate, implement and participate in different projects to improve accuracy, efficiency and effectiveness within the operations

Market Skills and Certifications

Essential Qualifications:

• Interested candidates must be a graduate of any 4-year bachelor’s degree program
• With at least 3 years experience in working with a Shared Services environment, preferably in HR.
• Candidate must have background in research and analysis
• Ability to interpret policies, procedures and manage confidential information
• Must be keen to details and has background in conducting research and analysis
• Exposure in work procedures and follow-throughs
• Excellent communication skills, oral and written
• Above average reporting and presentation skills, using Excel (vlookup, pivot tables etc)
• Must be willing to work in rotating shift/schedule (day shift, midshift, night shift)
• Work location: Upper McKinley, BGC, Taguig City

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.