Cloud Customer Success Manager

Job Description

In a world full of generalists, NetApp is a specialist. We’re focused on one thing, helping your business get the most out of your data. NetApp brings the enterprise-grade data services you rely on into the cloud, and the simple flexibility of cloud into the data center. Our industry-leading solutions work across diverse customer environments and the world’s biggest public clouds.
As a cloud-led, data-centric software company, only NetApp can help build your unique data fabric, simplify and connect your cloud, and securely deliver the right data, services and applications to the right people—anytime, anywhere.

As a company committed to developing our future workforce, we created a program that enables our Early In Careers hires to fast track their careers through classroom and on-the-job training and clear benchmarks.
We have created a robust 90-day training program based in Raleigh Durham NC, USA, designed for entry-level talent. Due to current COVID-19 social distancing and travel restrictions, we are running the training virtually. During this training, you will gain foundational knowledge of the Storage Industry, NetApp, and our products and solutions. Additionally, you will develop transferable soft skills that will allow you to excel within the organization and in your long-term career. You will train alongside your peers from all over the world. Afterwards, you will transition into the business to start the on the job portion of your training.

• Exceptional communication skills
• Ability to work collaboratively within a distributed team environment to meet goals, while responding to changing business and technical conditions
• Ideal candidate will have demonstrated experience in data centre or cloud systems and infrastructure management solutions
• SaaS application support or implementation experience

Essential Functions

• Partner with Sales to understand customer purchase criteria and translate those criteria to successful product adoption.
• Engage multiple customer stakeholders to understand business needs and ensure that NetApp meets those needs
• Identify opportunities to expand the use of the NetApp portfolio in customer accounts
• Customer-facing experience is required
• Maintain a regular cadence of customer conversations and document the outcomes of each engagement, capture the representative notes measuring customer health.
  

• Must have graduated within the past 2-3 years with a Bachelor or Master degree in Engineering or Computer Science, or equivalent experience.
• Currently living in Spain with the unrestricted right to work. Unfortunately, we are unable to relocate candidates or provide visa sponsorship.
• Fluency in English (written and spoken) and German is necessary.
• Additional fluency in French would be preferred