Site Reliability Engineering (SRE)Technical Support Military Fellowship

Job Description

What you’ll be doing...

This opportunity is for Military personnel who are current participants of Hiring Our Heroes Corporate Fellowship Program Cohort 1-2021.

Visible is a Verizon subsidiary and the first all-digital full-stack wireless carrier in the U.S. In 2020, Visible was named by Fast Company as one of the most innovative companies in the world. Visible is designed to fundamentally change the way digital-savvy consumers get, pay for, and manage their phone service.

At Visible, we believe that our wireless connection is one of the most essential parts of our lives, and Visible is designed to fundamentally change the way consumers manage their phone service.

We are a melting pot of humans first and foremost: We are collaborators, doers, thinkers, designers, and leaders – all coming together from different walks of life. We welcome and champion diversity of thought, and celebrate the ideas and perspectives of others. Most importantly, we firmly believe that bias of any kind, whether related to race, sexual orientation, age, disability, or other - have absolutely no place in the workplace or anywhere else.

Although headquartered in Denver, we have a permanent Work from Home Structure, and our team members all work remotely.

If you're curious about the world, love to network, enjoy writing and building content, and need to understand the "why," and the "how" behind key decisions, then you'll be the perfect addition to our team.

Role Overview

In this role you will be part of Visible’s Technology Solutions Team.This role reports to Patrick Gartner as a SRE (Site Reliability Engineering) Technical Support role. You will contribute to complex, multidisciplinary engineering projects using your technical skills. As part of your daily responsibilities you will review product requirements with internal customers and external partnerships. This includes managing schedules, identifying risks and clearly communicating them to project stakeholders

• Responsibilities and Exposure
• Establishes and owns processes that are common to SRE Support
• Manage KPIs, care support escalations, and incident reporting to executives
• Responsible for governance of support vendors and internal support organization
• Perform periodic audits on the Visible Platform
• Management and Governance Operation Support agreements
• Ensure a stable and secure operational environment for Visible digital business applications to increase system availability, reliability and scalability through the management of outsourced and insourced service providers.
• Define operational priorities
• Manage usage on Google Cloud Platform or Sales Force cloud

What we’re looking for...

• Must be a current participant of Hiring our Heroes Corporate Fellowship Program Cohort 1-2021.
• Bachelor’s degree or one or more years of work experience

Even better if you have:

• Java or GKE /Kubernetes / cloud experience
• Quality Control UAT - FUT experience
• Solid written, verbal, presentation skills
• Google product suite (Slides / Docs / Sheets)
• Knowledge of DevOps experience with Continuous Integration and Continuous Delivery (CD/CI) pipelines
• Working knowledge of Software Development Lifecycle
• Project Management skills
• Knowledge of traditional agile methodologies, Waterfall, or Kanban
• Good understanding of software application, infrastructure, system architecture, and operating system

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

Diversity and Inclusion at Verizon

At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.