Program Manager, Networks and Implementation

Job Description

About the role

As the Program Manager, Networks and Implementation, you’ll play a critical role in scaling our infrastructure as we prepare to add millions of new members to our banking platform. This effort requires tremendous coordination with our critical external partners: our two issuing Banks and our exclusive issuing network, Visa. As part of this exciting, XXL initiative, you’ll be responsible for driving the implementation with these partners. Additionally, you’ll take ownership of the broader Visa partnership, driving strategic engagement, exploring new opportunities, and optimizing our economics.

In this role, you can expect to

• Own the relationship and communication channels between Chime and the Payment Networks, including overall strategy and project implementation
• Partner with product and engineering leadership, including our cofounder & CTO, to help set the vision, strategy and roadmaps for our core banking platform.
• Serve as the implementation manager for workstreams touching Banks and Visa which in themselves can range in complexity, and often require you manage multiple “sub-projects”.
• Strategize execution with the Banks: socialize and obtain alignment, co-design complex processes that require coordination with finance, product, engineering, etc., push through bottlenecks, and ensure Bank requirements are incorporated into the broader project plan.
• Collaborate with Chime’s Banking partners teams to ensure a cohesive engagement strategy.
• Communicate progress, value, and blockers to the wider business, including executive leadership.

To thrive in this role, you have

• 5+ years of broad payments and banking experience, preferably in a dynamic, high-growth environment.
• A solid range of relevant skills: good understanding of mapping processes and partnering with technical teams, enjoy dabbling in analytics and assessing the ROI of an effort, have a foundational understanding of the regulatory landscape and industry protocols (Visa rules, NACHA).
• Relevant experience leading large-scale projects in financial services: are detail oriented, can translate desired outcomes to tactical efforts, track progress, escalate as needed, and ensure timely execution.
• The ability to be the external face of your organization and develop personal relationships with critical partners, but are also able to negotiate and hold others accountable.
• Extremely strong communication skills: verbal and written.
• The ability to be practical, resourceful, and eager to collaborate/compromise to get to the best, most efficient outcome

A little about us

We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances.

Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!

We've built one of the most experienced leadership teams in Fintech and were recently valued at over $14.5B. We've raised over $1B in funding from leading investors including DST, Coatue, Tiger Global, General Atlantic, Iconiq, Dragoneer, Menlo, Whale Rock, Access, Forerunner, Crosslink, Cathay, aCrew, and others.

What we offer

• 💰 Competitive salary based on experience
• ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
• 📝 Quarterly stipend to spruce up your home office
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
• 🖥 Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service

We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.