Partner Program Integration Analyst (3PA Integration Analyst I (Austin/Portland/Norwood)

Job Description

Power the Possibilities
The CDK Global technology team is looking for collaborative innovators who are passionate about making their mark on emerging enterprise software products. We’re building and developing cloud technology for the automotive retail industry
that will change the landscape for automotive dealers, original equipment manufacturers (OEMs) and the customers they serve.
Be Part of Something Bigger
Each year, more than three percent of the U.S. gross domestic product (GDP) is attributed to the auto industry, which flows through our customer, the auto dealer. It’s time you joined an evolving marketplace where research and development
investment is measured in the tens of billions. It’s time you were a part of something bigger.
We’re expanding our workforce – engineers, architects, developers and more – onboarding early adopters who can optimize, pivot and keep pace with ever-evolving development roadmaps and applications.
Join Our Team
Growth potential, flexibility and material impact on the success and quality of a next-gen, enterprise software product make CDK an excellent choice for those who thrive in challenging, fast-paced engineering environments.
The possibilities for impact are endless. We have exceptional opportunities to evolve our industry by driving change through new technology.

If you’re ready for high-impact, you’re ready for CDK.

Position Summary:

This position performs technical integration assessments, provides technical consulting and project management, certifies integrated vendor application releases and 3PA product releases, performs routine system maintenance on applications and systems, facilitates customer simulation testing of application changes, and provides tier 3 technical support for vendor integration issues.

Job Responsibilities:

• Responsible for providing technical consulting to third party vendors and managing the vendor as they progress through the integration certification process. Expected to be able to work with multiple vendors

in various stages of the certification process simultaneously;

• Responsible for coordinating with 3PA Sales Engineers to providing technical integration assessments for third party vendor applications;

• Responsible for providing technical support to the Third Party Access R&D team and certifying Third Party Access product prior to the release of product for use by third party vendors;

• Responsible for serving as a technical contact and liaison to other CDK R&D Application teams for the 3PA Program;

• Responsible for troubleshooting product development and production support application integration issues as necessary. Serves as the Tier 3 escalation point for production support issues escalated by

3PA Support;

• Responsible for tracking billable consulting hours and billing vendors when consulting hours exceed established contract limits;

• Responsible for coordinating and managing customer simulation testing of DMS applications and EIP changes with integrating vendor partners;

• Responsible for acquiring and maintaining in-depth knowledge of integrated CDK applications;

• Responsible for contributing to efforts to continuously improve organizational processes, such as the identification and documentation of standards and best practices related to the activities of their role in

3PA Program.

Qualifications Required:

• Experience working with software requirements, troubleshooting software issues, and testing software to ensure that it meets requirements;

• Experience working with and/or supporting DMS applications such as F&I, Accounting, Parts, and Service. 4-5 years’ experience required;

• Experience working with DMS query language and DMS operating system;

• Preferred experience within the automotive industry and automotive dealership management;

• Must be able to work with very little supervision;

• Must possess excellent troubleshooting skills;

• Strong communication skills are required as this is a customer facing position;

• Strong organizational skills and be able to manage multiple concurrent projects;

• Strong understanding business environments and associated processes and to effectively communicate about them to a technical audience;

• Ability to effectively manage the expectations of Customers, Product/Program/Project Managers, Developers, and QA Engineers.

CDK Global knows you have passions outside of work. You have family, friends, sporting events, and lots of things going on. That’s why we offer a comprehensive benefits package to not only take care of you but your family as well. All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.