Launch Engineer

Job Description

Shopify Plus is making enterprise commerce simple. We give high growth, high volume merchants the scalability, reliability and flexibility they need. Shopify Plus is helping power commerce for companies like, RedBull, GE, Beastmode, Nine West, Kanye West, Kylie Cosmetics, and many more. We are in hyper-growth, and this is where you come in. In your role as a Launch Engineer, you'll be partnering with new Shopify Plus merchants as they come onto the platform. You will work with them to ensure that they have a solid plan and timeline for their site's launch. To support their business processes and initiatives, you'll consult on their e-commerce technology stack, and provide guidance on how to best leverage the Shopify platform and ecosystem. Once a shop is launched, you will be responsible for a smooth transition to the Merchant Success team.

Requirements for the role:

• An understanding of commerce best practices, including how to migrate data from other platforms into Shopify
• Experience working in an application ecosystem and integrating 3rd party technologies into the Shopify platform
• A good project management mindset. This is not a true project management role, but does share some skills with it, especially managing expectations and creating agreement
• Strong API knowledge. You won’t need to write code or build an app, but you must be able understand API documentation, use a REST client and know how to conceptualize an API solution
• A deep understanding of technical strategy as it relates to operating and growing a commerce business
• A curious mind for how things work and what makes them tick, an affinity for helping and teaching merchants, and a constant thirst to learn about the next best thing

Bonus experience:

• Note: If some of this tech is new to you, that’s OK! We know not everyone will come in fully familiar with this stack, and we provide support to learn on the job.
• Experience with Liquid - you won't need to make a theme but you should know how to make small changes and what's possible with our themes.
• Project management - in some cases you'll be reviewing formal project outlines from merchants to confirm requirements for a successful site launch
• Data systems and best practices with interfacing with them
• Running your own business. You know what it means to be an entrepreneur and can share your learnings with our merchants
• Building Shopify stores, either for yourself or clients

Projects you could work on:

• Educating merchants on proper store setup (domains, redirects, product taxonomy, building collections, etc).
• Working with merchants' internal and 3rd party design and development teams.
• Consulting with merchants on interesting and complex business system integrations.
• Helping our merchants to convert their store ideas into real and actionable plans.
• Providing documentation & support during the store development phase.
• Liaising with internal Shopify teams, such as the Shopify Plus sales team, the Merchant Success team, Solutions Engineering, and our internal support team.
• Progressing the site status so stores launch as efficiently as possible.
• Providing technical support for our Merchant Success team, and in some cases join the call between the MSM and their merchant.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. We know that applying to a new role takes a lot of work and we truly value your time. Bharti is looking forward to reading your application. This posting will close on Thursday November 12th, 2020 at 12pm EDT (UTC-4). Apply for this job