Client Services Consultant I

Job Description

Role Value Proposition:

The Client Services Consultant will work under the direction of a National Accounts Client Services Director to deliver exceptional customer service, serve as a liaison between clients and MetLife internal departments, and provide both administrative and consultative support to National Accounts clients.

Key Responsibilities:

• Overall accountability for the day-today administration of multiple National Accounts clients
• Responds to client requests and provides clients with alternative solutions.
• Acts as a liaison between the client and internal MetLife teams including finance, IT, claims, audit, contracts, and eligibility.
• Provides exceptional customer service in responding to customer inquiries by phone or in writing
• Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations.
• Participates in internal and external client account audits and strategic planning process.
• Works with internal partners in completion of client reports; analyzing results and identifying trends.
• Participates in cross-functional project teams.
• Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
• Performs other duties as assigned or required.

Essential Business Experience and Technical Skills:

Required:

• Experience in a customer service or a client facing environment.
• Proficiency with Microsoft Excel and PowerPoint
• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Ability to work autonomously and manage time efficiently in order to meet client deadlines.
• Ability to balance client expectations with MetLife capabilities
• Self-motivated to learn more about the business and is proactive in personal development

Preferred:

• BS/BA Degree is strongly preferred
• Strong mathematical skills (ability to analyze and understand financial records).
• Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness
• Knowledge of group benefits products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems.
• General understanding of U.S. economy and employee benefits industry.

Business Category

Group Benefits

Number of Openings

1

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $600 billion of total assets under management as of December 31, 2019. We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Requisition #: 115321