UX Design Lead for Commerce Experiences

Job Description

UX Design Lead for Commerce Experiences
Marketing | Seattle, Remote-North America

If position is eligible for remote employment, it will exclude the following locations: Alaska, Colorado, Hawaii, Iowa, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Marketing team creates world-class content and data-driven marketing solutions that communicate the value of DocuSign’s Agreement Cloud to reach more customers and help them understand the potential impact DocuSign can have on their business. We design creative for a new business campaign. Build worldwide digital experiences that touch millions. Refine messaging around new product launches. Organize captivating customer events. Develop innovative social media campaigns. Collaborate on playbooks and training with the Sales team. Marketing is the face and voice of DocuSign and plays a key, high-impact role in how we tell our story.

This position
Our team is looking for an enthusiastic, multifaceted User Experience Design Lead to drive UX design, research, process, and strategy for marketing and commerce experiences at DocuSign. This is a unique opportunity to design for and directly shape the experience of millions of our customers, both current and prospective. This individual will be keenly interested in understanding every aspect of our customer's needs, the problems they're trying to solve, and how DocuSign can best meet those needs. This person will be driven to solve customer problems in new and innovative ways using a well-rounded knowledge of industry trends, and modern qualitative and quantitative research best practices.

This position reports to the Director of UX Design for the Creative Services team.

Responsibilities

• At the strategic level, you will
  • Be the voice of the customer and a vocal advocate for user centered design
  • Contribute to the design vision across worldwide DocuSign digital properties
  • Be responsible for helping develop and promote our UX design strategy internally
  • Contribute to the development of DocuSign’s design system
  • Inform and set strategy for the tone, copy, and content utilized in your designs
• At the tactical level, you will
  • Own and contribute to the end-to-end design of a wide variety of commerce related experiences (e.g. Checkout and Self-cancel)
  • Sketch, wireframe, write, and prototype to turn concepts into high-fidelity designs and design systems
  • Leverage motion design to bring clarity and understanding to your work
  • Produce visually compelling end to end experiences that fit seamlessly within the broader brand context
  • Drive qualitative research to better understand your customers, to validate the direction of your design work, and to supplement quantitative research
  • Use analytics data to constantly validate, improve, advocate for, and measure the success of your work
  • Use competitive analysis and industry wide standard methodologies to identify new user experiences that will deliver value to our customers
• On a partnership level, you will
  • Drive design reviews and design vision discussions with stakeholders across the organization
  • Work closely with each member of the Creative design team and our product design team partners to build cohesive end to end customer experiences
  • Work in close partnership with our product managers to help define the project roadmap and execute on project requirements and business objectives
  • Work with our engineering teams to provide guidance and ensure the quality of the implementation of your work
  • Collaborate with copywriting partners to ensure the quality of your work
  • Work with customer support partners to help identify potential problems and project opportunities

Basic qualifications

• 6+ years of user experience design work (commerce experience a plus)
• BFA or Bachelor’s degree in design, Human Computer Interaction, or related field
• Strong data driven design, user research, and prototyping skills

Preferred qualifications

• Know and use current web standards for desktop and mobile
• Demonstrate solid understanding of responsive design
• Clean design aesthetic with a strong eye for layout, color, and typography
• Strong copywriting skills
• Ability to communicate design ideas persuasively and concisely
• Strong interpersonal, written, and oral communication skills

Please submit a résumé and portfolio of work demonstrating strong systems design skills and innovative work to be considered for this position.

About us
DocuSign® helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that’s a good thing.

DocuSign is an Equal Opportunity Employer. DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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