IoT E2E Service Expert

Job Description

IoT E2E Service Expert

We are now looking for an IoT E2E Service Expert, part of the IoT Applications team.
Your main responsibility is to ensure, from a Service (or group of Service) perspective it's Performance, Stability, and Scalability.

Responsibilities:

1. Analyze the E2E solution and Perform impact analysis as follows:
a. Peer for "Strategic Product Manager" and "Product Owner" roles, coordinating together Service roadmap and backlog prioritization.
b. Advice regarding the impact of the activities that are part of a Life Cycle Management process
c. Analyze the impact of Hardware or Software upgrades, correction patches installation on the entire chain of Network Elements involved in the service flow
d. Propose improvements to increase service quality or network maintenance efficiency
e. Plans and orchestrates the deployment activities in our own Service area assess together with the Product Owner the quality. Provides GO/NO GO input on Change Advisory Board, concerning new Releases and Deployments on own Service Area.
f. Analyse the impact of new solutions and features on the Operational teams, recommends adapting ways of working according to impact.

2. Management of Efficiency and Automation as described below:
a. Propose Algorithms to be implemented by the Automation teams, for improvement of service monitoring, troubleshooting, and new configurations
b. Propose improvements to the existing scripts to automate tasks
c. Propose new ways to automate day to day tasks

d. Highlight the impact of the introduction of new features/solutions on the already automated tasks

3. Technical and Product support offering by:
a. Support the evaluation and execution of Complex Changes (eg: upgrades/ patches)
b. High Impact multidomain Incident Cause Identification and Report
c. Support in Major Security and Capacity Incidents in own Service Area
d. Proactive Problem Identification when new solutions/features are designed/released

4. Customer Experience Management as follows:
a. Propose solutions for Customer experience improvement
b. Support in Driving the solution implementation to increase Customer Satisfaction
c. Analyze customer needs and recommend high-level product and service solutions
d. Analyze how planned implementation impacts existing network
e. Support migration, test & acceptance strategy
f. Offer consultancy, expertise and relevant documentation related to owned IOTA Setup provided to internal and external customers.

Provides service operations expertise for the subset of IoT Services the team is responsible for

Key Qualifications:
• Technical Experience Required:
o High-level technical expertise working across all IoT domains
o Excellent knowledge of IoT Network, Infrastructure or Software Architecture, in more than one area;
o At least 5 years of relevant professional experience in the IoT environment (or similar)
o End-to-end knowledge of the system & service architectures
o Experience in monitoring & capacity tools implementation and customization
• Strong IoT Business Understanding
•ITIL
•Knowledge of Managed Service telecom operations practice

Additional Requirements:
•Knowledge sharing and collaboration skills
•English skills
•Delivering results & meeting customer expectations
•Analyzing
•Deciding & initiating action
•Planning & organizing
•Applying expertise & technology
•Presenting & communicating information

*LI-POST

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Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Romania (RO) || || Bucharest || IT

Req ID: 442005