Job Description

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for a motivated and organized Community Associate to join our Las Vegas team, full-time.

In this role, you will be the face of Lyft, meeting with applicants and current drivers at our local Hub facilities and preparing them for the exciting road ahead. You will be responsible for supporting onboarding activities by providing a world class experience to driver applicants, and by aiding current drivers through operational support. If you enjoy working with people, are a self-starter, have a great sense of humor, can accommodate a flexible schedule, and if the thought of helping Lyft continue to build this incredible ride-sharing movement in Las Vegas (and across the U.S.) sounds exciting, we would love to meet you!

Responsibilities:

• Guide drivers through the onboarding process in person, at an event, phone, and email
• Support applicants and drivers with your knowledge of both Las Vegas and the Lyft platform
• Perform pre- and post- applicant outreach to get drivers approved and on the road
• Work with current drivers to solve any issues that they may have
• Uphold the Lyft standard of service while working with all drivers

Experience:

• Bachelor’s degree or equivalent preferred
• At least 2 years working in a Customer Service position
• Knowledge of the for-hire vehicle industry
• Familiarity with the greater Las Vegas area
• Impeccable customer service and problem-solving skills
• Excellent, verbal and written communication
• Proficiency with common technology tools like Slack, Zendesk, Google Sheets, Google Docs etc preferred
• Typically involves standing for most of the workday (although Lyft will make accommodations for qualified individuals with disabilities)
• Bonus points if you love ride-sharing so much that you're not just a passenger but a driver too!
• Able to accommodate a full time schedule of 40 hours a week
• Bilingual proficiency a plus

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.