MSIP Operations Assurance

Job Description

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity

We are looking for a member to be part of our Managed Services team! As a part of our MSIP Deployment team, you will play a key role in managing the delivery of services and resources on our “live” customer network, broadcast platform and/or IS/IT infrastructure.

Based on our customer’s network specifics, you will ensure the coordination of our technology integration deployment, the quality of the implementation, the adequacy of the testing procedures and tools, the accurate acceptance and the smooth handover to our operations team according to Ericsson’s and the customer’s network particularities and requirements.

You will

• Ensure that all contractual MS deliveries are fulfilled towards customer account and steers, controls and leads the interaction with the Delivery Organizations.
• Ensuring the operational and financial performance of the Assurance department, securing that services are continuously available and delivered according to agreed SLA, WLA and Global requirements
• Configuring and provisioning all resources to provide customers with requested services in a timely and correct manner
• Escalation point for all important metric / operations delivery performance deviations towards the customer
• SPOC for customer escalation and Operational issues. Responsible to serve as the primary escalation point for critical incident, Broadcast Delivery Operations issues and performance reporting towards the customer.
• Ending user and customer's infrastructure incidents and problem resolution in the smallest time, in accordance to the WLA and aiming to minimize the end-user negative impact
• Proactive problem management and preventive maintenance activities execution to reduce overall outage time
• Creating a convergent delivery environment, utilizing its processes, methods and tools for both network and IT related service delivery operations activities
• Improving operational efficiency, processes and methods
• SLA and KPI Management and monthly sign offs with customer.
• Responsible for MS Operational payments as per the contract
• Responsible for Operational readiness for new service in customer Network
• Responsible to manage the applicable WLAs and OLAs with delivery organizations (and establishing OLA (Operational Level Agreements) whenever necessary.
• Responsible for Performance & Quality of Delivery as per agreed SLA/KPIs, Governance meeting internal and external, Partner concern Management, Customer satisfaction index and Running Improvement Programs and continuously drive for efficiency, improvements automation and excellence in service delivery.
• Responsible for MSIP OA Balance Score Card (SLA Fulfilment, KPI Fulfilment, OA Index, Service Credit over SLA).
• Manage end-to-end deployment and delivery of integration activities for specific customer, including preparation of the live customer network or IS/IT infrastructure and assisting the program manager in resources and timing definition and tracking
• Secure the availability and accuracy of the customer’s asset configuration information to be used by all delivery units
• Ensure deployment management activities are efficiently performed and supported by other delivery organizations and functions
• Seek customer approval for deployment solutions and negotiate penalties in the case of customer non-acceptance
• Participate on various organisational change boards, and forums as needed and coordinate customer participation as necessary
• Ensure acceptance tests are performed locally and globally with customer involvement and approval as necessary
• Approve the release and deployment strategy based on customer requirements and ensure execution of proper hand-over to operations
• Continuously drive for efficiency, improvements and excellence in service delivery

To be successful in the role you must have

• Telecoms, Engineering or Computer Science degree
• 4-5 years in a similar role
• Project Management experience
• Transition and transformation experience
• Process review experience

Social and Core Competences

• Deployment and integration delivery management
• Change management
• Release and deployment management
• Efficiency improvement management
• Delivering results and meeting customer expectations
• Analyzing
• Deciding and initiating action
• Entrepreneurial and commercial thinking
• Persuading and influencing
• Relating and networking
• Open minded, positive with a flexible attitude and willing to work in teams of diverse professional and cultural background
• Very good skills in oral and written communication
• Well-developed interpersonal skills
• Well organized, methodical, and careful
• Reliable, conscientious, and patient
• Self-motivated and works well under pressure
• Strong customer orientation
• Ability to plan own work to meet assigned schedules and targets
• Negotiation & Argumentation Skills
• Project Management Skills
• Ability to develop and give effective presentations within own unit
• Ability to supervise and guide engineers
• Ability to contribute effectively to a development team
• Ability and willingness to learn

What ́s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Egypt (EG) || || Cairo || ServEng

Req ID: 451727