Experienced RAN Support Engineer

Job Description

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Great Opportunity

We are now looking for a Experienced Support Engineer that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Experienced Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

You will

• Handle customer Issues in RAN Domain independently
• Analyze problems and identify suitable solutions to these problems
• Act as investigation Leader for customer issues
• Build communication with customer and internally
• Software Update Management (SUM) handling
• Handle emergency support on a roster
• Share your knowledges and experiences within Ericsson proactively

To be successful in the role you must have

• University degree in electrical engineering, computing, telecommunication, mathematics or equivalent
• 3-5 years of work experience in a similar role or in providing Radio optimization end to end activities
• Knowledge of Ericsson Radio System, RNC, BSC
• Excellent knowledge of 2G/3G/4G standards
• Good understanding of the Main critical metrics on the RAN Networks, ability to narrow down the problem and solve it based on important metrics analysis
• Delivering results & meeting customer expectations
• Willing to analyze, follow processes and work independently with minimal assistance
• Expertise in technical trouble shooting
• Native Russian and upper-intermediate English skills

Additional Requirements:

• Knowledge of TCP/IP Networks
• Knowledge of Unix, Linux (command line)
• Programming skills (Python, etc.)
• Creating & innovating

What ́s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a company where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where appreciation and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform the job functions, and to receive other benefits and privileges of employment.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, Indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.