IT Systems Administrator

Job Description

What you’ll be doing...

The Information Technology team is looking for an IT Helpdesk Technician to join the BlueJeans by Verizon team! IT provisions a mix of Mac and Windows machines for our internal employees. Additionally, all business productivity applications are cloud-based. You will be instrumental in the ongoing support of internal end-user applications critical to communication, productivity, and efficiency. It is crucial to have a good knowledge of either Mac or Windows operating systems as well as in-depth experience managing application services, SSO, Desktop Support, prior experience imaging computers, and support in a video collaboration environment.

• Monitoring helpdesk tickets and resolve issues with customer satisfaction.
• Managing and monitoring all installed systems and infrastructure.
• Installing, configuring, and maintaining operating systems, application software, and system management tools.
• Proactively ensuring the highest levels of systems and infrastructure availability.
• Finding ways to automate redundant tasks to increase system efficiency and lower human intervention.
• Providing 2nd and 3rd level support for onsite and remote employees.
• Providing support for any video or collaboration issues.
• Coordinating with vendors, as required, for troubleshooting and scheduling maintenance.
• Documenting procedures and policies.
• Maintaining the current assets and asset management system.
• Introducing new ideas/innovations to increase productivity.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Three or more years of relevant work experience.

Even better if you have:

• Experience in systems administration, level 2 help-desk support, and video collaboration environment.
• Experience with Single Sign-On Identity Providers such as Okta, OneLogin, or Ping Identity and two-factor authentication such as Gauth.
• Written and verbal communication skills, communicating in person and via phone/email with peers, customers, and vendors.
• Ability to manage multiple customer requests simultaneously.
• Ability to prioritize workload, queue and other assignments; excellent in time management.
• Capability to be a strong team player working on both shared and individual assignments.
• Experience with cloud based environments such as AWS or Azure.

When you join Verizon

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Diversity and Inclusion at Verizon

At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Notice(s)

Verizon will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.