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Program Specialist, End-User Experience

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Cvent is an exciting, fast-growing tech company that provides industry-leading software to event professionals around the world. Our suite of services - online event registration, venue selection, mobile apps, email marketing, web surveys, and targeted hotel advertising opportunities - have positioned us a major player in the estimated $565 billion global meetings and events industry.

Cvent has received many awards and honors recognizing our strong company culture, innovative products, stellar customer service and support, visionary leadership, and investment in our employees. We currently have job openings across all departments and locations and are looking to add valuable team members to further strengthen the company’s DNA.

Overview:

Enterprise Services is a division within Information Technology that manages the internal tools provided to all Cventers, and, within Enterprise Services, the End-User Experience team is responsible for creating the best IT experience for our employees. The End-User Experience team makes sure that Cventers can be efficient and effective in their jobs using our best-in-class IT tools such as Slack, Box, Confluence, and more. Our team creates and manages training and outreach programs in addition to creating new ways to engage Cventers. This position will interact with all departments across Cvent, offering custom solutions and best practices for Cvent employees to thrive and maximize productivity.

Responsibilities:

• Being the subject matter expert on Cvent’s systems & tools
• Facilitating and conducting training's for Cventers about our systems & tools
• Facilitating “Train the trainer” sessions with leads and management
• Driving global product adoption across Cvent
• Assist with corporate IT communication
• Identifying missing resources and creating documentation to fill the gap
• Designing educational IT documentation and training materials for Cvent
• Interfacing with other departments outside of IT and advising on best practices to help that team become more efficient and productive
• Assist with answering questions and pointing colleagues towards existing resources.

Requirements:

• Bachelor’s degree
• 3-5 years relevant experience.
• Superb presentation skills and comfortable with public speaking
• Excellent written and verbal communication skills
• Exceptional interpersonal and customer service skills
• Ability to stay organized and keep track of multiple ongoing initiatives at once
• Positive, optimistic attitude
• Passion for technology and the ability to learn new skills

Preferred Qualifications:

The following qualifications are a plus, but not required:

• Experience with Adobe Illustrator/InDesign
• Experience in Learning & Development or Instructional Design
• Experience designing eLearning courses
• Knowledge of Adult Learning Theory & principles
• Experience in corporate communications

At Cvent we celebrate, support and are committed to creating a diverse and inclusive environment. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected characteristics.

Cvent maintains a drug-free workplace.