Student Support Representative

Job Description

Udacity’s mission is to power careers through tech education. We’re an immersive online learning platform offering practitioner level education in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. We are backed by some of the best known investors - Andreessen Horowitz, Charles River Ventures, Bertelsmann and Drive Capital to name a few. Udacity has the potential to transform the world at large scale by providing the life-long learners an opportunity to re-skill or upskill them in future bleeding edge skills and create a meaningful impact in professional and personal lives. We are similarly, helping the enterprises solve the talent shortage issue by being their partner of choice in transforming their workforce while they embark on digital transformation journey. If you are inspired to be part of something amazing... read on!

We’re looking for candidates who are passionate about education and want to work directly with our students. As a Student Support Representative, you’ll often be students’ first interaction with Udacity staff. You’ll become a Udacity expert to assist our students and graduates with any questions or problems they may have. From questions about which course to take, giving instructions on how to earn a certificate to career-related questions, you’ll be playing a huge role in shaping the student experience. If you love working with people, have a positive attitude, and like solving problems, we’re looking for you!

About the Student Support Team

We’re a team that’s centered around communications, operations, and careers. We make sure our students and graduates get the information and support they need to have an amazing experience with us. From answering emails to fixing bugs, our team does a plethora of functions to keep things running smoothly.

Responsibilities:

• Respond to student and graduate inquiries and career-related questions in a timely and efficient manner.
• Resolve student concerns by determining the cause of the problem and working with others to offer a solution.
• Make recommendations based on a student’s interests, history, and your own experience and research.
• Monitor career online chat and forum activity to ensure students and mentors receive timely responses.
• Collect feedback and make recommendations for improvements and changes.
• Be a strong advocate for Udacity students and the company vision.

What We Value:

• Experience working with the public or with customers in any setting.
• 2-3 years of experience
• Excellent communication skills, both written and verbal.
• Flexibility in using, or learning to use, different methods for tracking and conveying information, such as Zendesk, Google docs, online chat programs, and email.
• Empathetic, patient, and compassionate.
• Has some prior experience, including volunteering, with advising people.
• Detail-oriented and fast learner.

Consider applying if your experience is close to what we described above. We look for people with exceptional potential, as we know highest performing teams include people of diverse backgrounds, perspectives, and life experiences.

Udacity is proud to be an Equal Employment Opportunity employer. We believe that the unique contributions of all Udacians is the driver of our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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