Application dvlp & 3rd level support Engineering CORE IP

Job Description

Our vision and purpose: “Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President, and CEO, Ericsson

So... who is Ericsson today and, how it supports you and the community? In a world that is increasingly complex, we are on a quest for easy. We are creating game-changing technology that is easy to use, adapt and scale, enabling our customers to capture the full value of connectivity. Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value.

The impact of your role at Ericsson

We are looking for a customer-focused 3rd level professional who will provide in-depth technical information and design/implementation guidance to one or more customers (internal and external).

You will be working closely with both our R&D and the Operational Teams to deliver the best solution for the Customers or to apply the most suitable correction to the faced issues.

You will also:

•Plan and implement Core Packet Switch and IP network equipment configurations on Ericsson M2M platform, according to specific customer requirements:

•IP protocols and flow design (MPLS, VPN, BGP)

•Packet Core (EPG, vEPG, SAPC)

•IP Backbone (routers – Juniper, SSR; switches – Extreme; firewalls – Juniper; load balancers – F5)

•IPWorks (DNS Radius)

•Mobile Packet Backbone Network (MPBN)

•Offer technical support and guidance for O&M engineers;

•Support test, acceptance and fault management activities;

•Design and development of the solution for an external (customer) or internal requirements;

•Responsible for the solution lifecycle management (LCM), to evolve the solution, or to retire a solution;

•IP network operation & troubleshooting (Firewalls, Routers, Switches, Load Balancers);

•Fault handling & corrective actions;

•High Level & Detailed Design;

•Network audits as a base for optimization activities;

•Network optimization including documentation & reporting;

•Method of Procedure (MoP) documentation & implementation (e.g. updates, upgrades & migrations);

•LCM documentation, plan for required & recommended expansion/maintenance/replacement activities;

•Root Cause Analysis;

•Technical support to sales, marketing, project managers and the customer, including pre-sales activities;

•Change management activities, provisioning and parameterization activities, activation/deactivation of system functionalities, deployment, re-homing, end-to-end testing, software upgrade and remote data fill according to R&D solutions;

•Involve in the system/function verification and support activities;

•Create the risk and impact of new service element integration;

•Guide trainees by on-job training, job aids, and workshops;

•Available for travel (10% of the time).

How your expertise will make the difference (Qualifications needed):

•3 years’ experience in the service delivery or managed services operations;

•Operate core packet and IP network implementation;

•Identify and solve defined/undefined problems utilizing existing procedures/techniques/methods;

•Supervise the core packet switch and IP network implementation technician;

•Prepare and update documentation according to specific requirements;

•Working experience with TCP/IP, Cisco, Juniper, Smartedge, BIG-IP, Extreme Protocol Stack knowledge (SS7, SIGTRAN) is a plus;

•Delivering results & meeting customer expectation;

•Knowledge of MSTOP, ITIL and eTOM based processes is considered a plus;

•Familiar with routing protocols, e.g. BGP, OSPF, VRRP, JSRP; •Solution knowledge in MPLS, layer2 & layer3 VPN;

•Working knowledge of UNIX and/or LINUX; •CCNA & CCNP / JNCIA & JNCIP qualifications is a plus;

•Fluent in written and spoken English;

•Additional language skills a plus.

Benefits to suit your dreams (What’s in it for you?)

• Contract type: full time;

• 25 vacation days/year (yes, we give you 4 more days, because you deserve it!);

• Medical & life insurance;

• Career plan mentoring;

• Competitive referral bonuses for recommending your friends to work at Ericsson;

• Flexible benefits from your favorite brands available on flexible benefits portal;

• Gym subscription (available in flex benefits together with a series of other options);

• Internal learning platform to develop your knowledge, skills, and competencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile-enabled);

• Competitive referral bonuses for recommending your friends to work at Ericsson;

• In the case of travel, daily allowance, transport, and accommodation will be paid by the company;

• Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams & more other benefits that the recruiting we are looking forward to presenting them to you, once applied

*LI-POST

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Romania (RO) || || Bucharest || IT

Req ID: 431022