Avaya Communication Engineer | 6 to 9 years | Hyderabad

Capgemini

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Job Details

Location: Hyderabad, Telangana, India Posted: Oct 14, 2020

Job Description

Job Description

Escalation of all support issues from Telephony support frontline teams.
Handle all tickets, change requests along with L1, L2 troubleshooting within a specified period and ensure closure of all tickets.
Delivery of upgrades and enhancements as projects to existing telephony platform
Programing of contact center IVR, call flows, VDN’s, Vectors.
Avaya CM: Health Check, Alarm Check, MACD: Extensions, Agents, Val/ Gateways announcements, Media Gateways programming & Sync Check
Basic IVR programming on VDN, Vector
Avaya CMS: Health/ Alarm Check, MACD: User ID, Skill, VDN, Agent creation, CMS backup, Data Collection knowledge, MIS- Link status
Basic L1, L2 troubleshooting on reports.

Primary Skills

Avaya Communication Manager 6.0 or later.
Avaya Definity Prologix, Partner ACS, Avaya IP Office
G450, G700 G650 Gateways
Avaya Call Center Elite.
Avaya Call Management System

Secondary Skills

Nice Engage 6.3
Nice Work Force Management

About Capgemini

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion.

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