Mac/Linux Desktop Support Engineer

Job Description

Req ID: 84390

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Mac/Linux Desktop Support Engineer to join our team in Mountain View , California (US-CA) , United States (US) .

Responsibilities:

• Support scientists, researchers and engineers /resolve issues on phone, email, walk-ins and using remote tools. Desk side support as required at various locations on the center
• Installation of systems, software and hardware components, not limited to memory, hard drives, printers, etc
• Resolve hardware components issues not limited to: hard drive, memory, logic board, cards, monitors and other items, identifying failures, providing solutions
• Manage Virtualization, Git, list, license and other small servers.
• Develop, push, troubleshoot and report on patch levels using provided tools such as Jamf, BigFix and Apple Remote Desktop or other patching tools. Verify backups.
• Participate in annual security audits. Implement Agency/Center mandates. Configure systems per appropriate security plans.
• Monitor system integrity, protection levels, and security related events, ensure that security controls are properly implemented
• Participate in Agency/Center policy and tools configuration reviews

Required Qualifications:

• Bachelor’s Degree in Computer Science
  • 8 additional years of experience in Desktop Support in lieu of degree
• 6-8 years of Desktop Support experience with Max/Linux products
• 4+ years of Mac Desktop (GUI and command line)
• 2+ years of experience with Linux Operating systems
• 1+ year of experience with Mac BSD or Linux open source applications
• 1+ year of experience setting up and troubleshooting with remote protocols such as ssh, rdp, vnc
• 1+ year of experience with PKI and/or encryption, virtual systems, RAID
• 1+ year of experience with Shell scripting (bash, csh, tcsh, etc)
• 1+ year of experience with patch management and monitoring tools and methodologies
• Strong Documentation skills
• Must be a US Citizen with ability to obtain clearance if needed.

Desired Skills:

• Excellent customer service skills and troubleshooting skills
• Excellent English written and verbal communication skills
• Experience with Python (virtual environments, conda, pip, etc)
• Knowledge of IDL, MatLab, ENVI, Solidworks, and other Scientific/Engineering applications
• Familiarity with Git, Virtualization (Proxmox, ESXi, etc)
• Familiarity with USGCB, CIS, NIST, FISMA or other standards and benchmarking
• Experience with SMB Enterprise backup applications and solutions such as Retrospect and Time Machine
• Understand and recommend software and hardware lifecycle for customer upgrade needs
• Experience supporting in a Science, Research, Engineering, Education, or Government environment
• Candidate must be highly motivated, flexible, self-directed and able to manage multiple tasks.
• Able to work in a team environment as well as working independently in a dynamic environment is required

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.