Head of Delivery & Governance

Job Description

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society ́s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

Our Exciting Opportunity:

As a Head of Customer Unit (CU) Delivery & Governance the role will own the governance of digital services (DS) portfolio for the assigned CU in full alignment with the overall service delivery and sales processes, models and strategies. It will supervise the end to end delivery of all the programs ensuring the profitability of the portfolio in the CU. The incumbent will manage an extended matrixed team of program directors and project managers to ensure the fulfilment of Ericsson obligations and drive the delivery of projects towards closure and ensure all key performance indicators are met or exceeded. The will seek and identify new opportunities and drive continuous cost efficiency. As part of the PMO leadership team, you will drive the PMO mandate within the CU and drive excellence in all matters related to project delivery especially governance

In this role you will:

• Drive governance excellence to ensure the portfolio profitability in line with the important metrics. Implement and utilize key delivery metrics to lead and guide team and to monitor progress against project plans and budget
• Build and manage relationships with the key stakeholders like key account manager, CU and Account DS heads, solution area heads, finance and business controllers etc.
• Review project financials, progress/ activity reports, and other performance data to measure efficiency and goal achievement and to determine areas needing cost reduction and program improvement
• Assess portfolio risks and drive proactive conversations to ensure quality
• Take full accountability for the financials of the assigned portfolio and drive the organization to achieve the desired business outcomes within the approved financial and delivery frameworks
• Provide transparency and accuracy of project delivery activities and adherence
• Lead all aspects of contracts from inception during pre-sales through to closure
• Be responsible for contract fulfillment, establish the program organization, clarify scope and secure vital resources at the right cost level
• Drive program execution, securing delivery according to contracted scope and delivery dates
• Ensure delivery excellence across various phases of the program from pre-sales, solutioning to planning, build, testing (unit testing, SIT/UAT) and closeout
• Ensure adherence to all Ericsson processes and methodologies especially compliance to XLPM framework
• Drive and support add on sales activities during delivery
• Develop a positive & productive culture within the extended team
• Contribute to the development of a long-term strategy and delivery plans for the business

To be successful in this role you will have:

• 15+ years of program management experience in leading large-scale complex deliveries with a telecommunication or technology company
• Proven experience of 10 years managing customer relationship including senior stakeholder management
• Excellent communication and leadership skills
• Domain experience/ knowledge: OCC (OSS, Telecom Core & Cloud) and knowledge of BSS
• Demonstrated experience of having led software development projects using agile-based methodologies!
• Deep experience of leading teams in a multicultural collaborative and matrixed environment
• Proven problem-solving skills and good in written & spoken communication
• Customer focused and desire understand business and customer needs
• Professional attitude with solid ability to prioritize, manage time and deliver results!
• Certification: PMI© project manager certification (PMP) or equivalent
• Education: Bachelor or Master of Science in Engineering, Computer Science or equivalent
• MBA is a plus
• Experience/knowledge in Ericsson Business Process (EBP) IT Process, ITIL, eTOM is also a plus

This is multigeographiy hire and the positions are being hired for Saudi Arabia, Egypt, UAE, Turkey and South Africa.

What happens next once you apply?

Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

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Primary country and city: Egypt (EG) || || Cairo || Consulting&SysInt

Req ID: 434482