Bilingual (French), Customer Service Representative (Greater Toronto Area / Markham, Canada)

Job Description

Job Title

Job Description

In this role, you have the opportunity to

Utilize your strong customer service and bilingual French-speaking abilities in this Customer Service Representative opportunity at Philips. This position requires interaction with customers to provide information in response to inquiries about products and services. In addition, the customer care representative will handle and resolve customer complaints. An ideal candidate for this role will be an expert in delighting our customers; as well as, possess the heart and commitment to assisting people with a proven record of delivering world-class customer support.

The successful candidate will be home-based (i.e., work remotely) in the Greater Toronto or Markham, Canada area. Office-based workdays in our Markham office may be required for meetings or training.

Sponsorship and/or relocation expenses are not available for this role.

You are responsible for (but not limited to)

• Provides world-class customer support via multiple channels to internal and external customers.
• Receives customers’ requests by telephone, instant message, email, mail, etc. – analyzes requests, provides information requested.
• Processes orders; Analyzes transactions, correct records, and adjusts errors.
• Responsible for purchasing/sourcing products to complete customer requests.
• Accountable for verification of, and correct documentation related to internal/external customer requests for service.
• Resolves customer questions related to orders, takes orders as needed. Maintains liaison with other departments for order completion.
• Develops and maintains customer relationships
• Responds to customers’ requests in a timely manner.
• Contact customers to ascertain data omitted on orders.
• Knowledge of product line, prices, delivery time, drop-ship items, various marketing promotional services, and similar data, as required.
• Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders/Warranties.
• Other duties and responsibilities as required

To succeed in this role, you should have the following skills and experience

• Bilingual capabilities in English and French, required; supported by excellent written and verbal communication skills
• Ability to work a variety of shifts (1st, 2nd, or 3rd) as required for a 24/7 customer service call center environment.
• Will be required to work a variety of schedules depending on business need (including days, mid-days, weekends, and holidays).
• 1 + years of customer service or relevant industry-related experience
• High School Education or equivalent is required; Associates or Bachelor’s Degree is preferred
• Demonstrated integrity and commitment to customer satisfaction
• Energetic, friendly, outgoing, proactive personality and phone business acumen
• Superb organizational skills with attention to detail supported by the discipline to manage a remote work from home schedule.
• Ability to analyze situations relating to customer needs and react accordingly in a timely fashion

Your team

The Philips ServiceMax team works Service, Sales, and production leadership to remove barriers and facilitate timely solutions for customer issues.

In return, we offer you

The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa. Relocation is not available for this opportunity.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

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