Financial Crimes Analyst 1 - Customer Due Diligence

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Enterprise Finance drives financial management for the company and maintains and enhances risk and financial controls. Key functions within Enterprise Finance include finance and accounting; Treasury; corporate development, mergers, and acquisitions; Data Management and Insights, the Customer Remediation Center of Excellence, Enterprise Shared Services, Business Process Management, and Corporate Strategy. Enterprise Finance informs shareholders, regulators, taxing authorities, team members, and leaders of the company’s financial performance through earnings releases, investor meetings and conferences, and meetings with regulators and credit rating agencies, following appropriate reporting guidelines. They also maintain and enhance risk and financial controls and lead many of the company’s shared services functions including corporate properties, security, and global services.

Enterprise Operational Support (EOS) is responsible for independent execution of risk mitigating and centralized operational processing in support of certain key regulations with enterprise-wide impact. Our mission is to provide strategic advice, subject matter expertise, innovative solutions, and effective tools to Wells Fargo businesses around the world.

The Customer Data Management (CDM) team directly interacts with the First Line of Defense at points where we collect customer information. The team is a unique and independent function that provides additional controls and metrics for the front line data collection processes. The Customer Data Management Banker Outreach Team serves to assist bankers with Customer Identification Program (CIP) and Customer Due Diligence (CDD) discrepancies many of which relate to Business Documentation and Certification of Beneficial Ownership for Community Bank customers. This outreach is typically performed prior to customer notification to prevent customer impact and inconvenience. The goal of this team is to provide support utilizing subject matter experts through a positive customer service experience to branch team members as well as other internal Wells Fargo lines of business.

The Financial Crimes Analyst 1 responsibilities may include:

• Reviewing all complexities and risk levels: Low, Medium and High priority cases
• Completing no less than 8 hours per year of self-directed subject matter related training
• Regularly conferring with CDM Leadership, making recommendations to improve overall efficiency and performance
• Communicating important developments to leadership that may jeopardize overall business objectives in a timely manner
• Undertaking and completing individual or team based projects/initiatives beyond regularly defined work load
• Monitoring and keeping Management advised of new and emerging trends and patterns seen in investigations of the team
• Working with bankers and customers to remediate customer data and documentation discrepancies through multiple lines of communication
• Pro-actively identify shared customers that need accounts migrated to another line of business
• Identify cases created out of internal maintenance that created CIP/CDD cases in error and need to be removed from review
• Communication that requires well developed written and verbal communication skills
• Working in a fast paced production environment to meet deadlines
• Completing very detailed work with a high degree of accuracy
• Adjusting to multiple demands, shifting priorities, ambiguity, and rapid change
• Adaptability and flexibility to meet departmental and work objectives

• 2+ years of experience in one or a combination of the following: financial services, criminal justice, applied science, mathematics, statistics, modeling, fraud, anti money laundering, Bank Secrecy Act, or investigations of financial crimes or policy violations demonstrated through work or military experience; or a BS/BA degree or higher in applied sciences, mathematics, statistics, economics, finance, or criminal justice

• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Excellent verbal, written, and interpersonal communication skills
• Experience leading a fast paced, demanding, and deadline driven production environment
• Customer service experience
• Strong analytical skills with high attention to detail and accuracy

• Intermediate experience reviewing customer information, documentation, and banking relationships
• Prior CDM experience and/or similar experience is strongly preferred
• Prior internal/external customer authentication experience
• Display a willingness to learn new policies, procedures and processes
• Intermediate or advanced experience with research system tools such as Hogan, DIPR, UW, PAC, eTran, Lexis Nexis, etc.
• Adaptability and flexibility to meet departmental and work objectives
• Willingness to participate in weekly rotation to provide support until 5:00pm EST
• Associates/BA/BS certification or degree

NC-Winston Salem: 401 N Research Parkway - Winston Salem, NC
NC-Charlotte: 8505 Ibm Drive - Charlotte, NC

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.