HireRight Clinic Support Specialist

Job Description

At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 160 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.

Abbott Rapid Diagnostics (formerly Alere) is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. The HireRight Clinic Support Specialist serves as a dedicated resource to HireRight for any clinic-related support requirements, including but not limited to network fulfillment requests, addressing clinic questions and concerns about the HireRight transition to eScreen, and providing internal support to HireRight staff members. Will take on special projects as needed at HireRight’s request.

• Reaches out to clinics to set them up with an account or confirm services as requested by HireRight
• Proactively searches for clinic partners for network gap coverage for HireRight needs
• Assists HireRight staff with training and education on the eScreen clinic network as needed
• Performs site matching as requested by HireRight
• Completes all site matching requests within one business day
• Monitors a helpdesk inbox dedicated solely to HireRight requests
• Answers calls on a phone queue dedicated solely to HireRight requests
• Responds to all HireRight staff members’ emails within four business hours
• Returns all phone calls to HireRight staff members within one business day
• Maintains thorough documentation of all HireRight requests and resolutions

• High school diploma or equivalent
• 2-3 years of professional experience required; or equivalent combination of education and experience
• Experience working directly with customers
• Experience in a business-to-business sales support role

• Bachelors degree preferred
• Must be very personable and comfortable working with new people on a regular basis
• Must provide outstanding customer service
• Must have exceptional creative problem-solving skills
• Must be able to manage several projects at a time
• Maintains a positive attitude
• Is comfortable changing priorities as needed
• Must be extremely detail-oriented
• Is comfortable taking on new tasks and projects as needed

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation, please send an email to [email protected].