Treasury Merchant Account Manager 2

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The Consumer and Small Business Banking organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers.

Wells Fargo Merchant Services (WFMS) specializes in providing card based processing and e-commerce and such as credit card, debit card, check guarantee, and gift cards to businesses of all sizes. Wells Fargo Merchant Services specializes in providing solutions such as credit card, debit card, check guarantee, e-commerce and gift cards to businesses of all sizes. WFMS is nationally recognized for its ingenuity and reputation as a leader in the electronics payments industry.

As an Account Manager and part of Wells Fargo Merchant Services, you are the primary contact for our Wells Fargo merchants. You will perform the role of a trusted advisor, consultant and market industry expert responsible for the overall successful relationship with your assigned merchants as measured by retention, profitability, growth and customer satisfaction. The Account Manager performs strategic, tactical and support functions for Wells Fargo Merchant Services, strengthening relationships across their assigned portfolio primarily within Wells Fargo's treasury management and wholesale banking departments.

This position will be tasked with developing quantifiable business/customer action plans that include management goals and profitability targets.

This person can be located in Columbia, SC; Paramus, NJ; Raleigh, NC; or Orlando, FL. Other locations will be considered on a case by case basis on the East Coast. Telecommute option may be available as an exception.

Primary responsibilities include:

• Ongoing relationship management, enhancing the merchants business by assessing and recommending technical and operational solutions in support of the customer’s business growth
• Provide ongoing planning, strategy, development and execution of initiatives that deepen the customer relationship
• Plan and implement a focused high value customer retention strategy
• Manage customer profile via tracking system in support of strategic business development initiatives
• Monitor progress by assessing, reporting and articulating results to key internal groups
• Team with credit and risk management, product and technical groups to ensure customer service goals are met while resolving complex customer inquiries in a timely manner
• Own and manage portfolio profitability, growth and retention
• In this role the expectation is that each individual will maintain business expertise by analyzing trends, reviewing emerging market/industry updates to keep current
• Promote the Wells Fargo Bank identity and ensure all communications convey a consistent message and positioning of Wells Fargo Merchant Services

• 3+ years of experience in one or more of the following: account management, sales, Treasury Management, Merchant or payment processing

• Commercial Card, MasterCard, or Visa products experience
• 3+ years of contract negotiation and pricing experience
• 1+ year of portfolio management experience
• Strong knowledge and understanding of interchange fees
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to work in a fast paced deadline driven environment
• Ability to work independently
• A BS/BA degree or higher
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Excellent verbal, written, and interpersonal communication skills

• 5+ years of experience with merchant processing solutions and technologies

• Ability to travel up to 30% of the time

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.