Help Desk Senior Associate

Job Description

Req ID: 101599

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Help Desk Senior Associate to join our team in Nashville, Tennessee (US-TN), United States (US).

Seeking a qualified Service Desk Specialist to join our team in Oklahoma City, OK supporting one of our government clients. The Service Desk Specialist will need to be detail-oriented, possess and apply expertise on multiple complex work assignments and have strong communication skills.

-Proficiency in Remedy ticketing system, Windows 7, Microsoft Office 2010-2013, SharePoint, GoTo Assist, Active Directory, and BlackBerry Enterprise Server

HDI certification

Excellent verbal and written communication skills

Strong customer service attitude

**** This is a 24/7 environment and must be able to work 1st, 2nd or 3rd shift *****

Basic Qualifications

1 year of experience supporting a high-volume call center/service desk

1 year of experience providing high-level customer service over the phone

1 year of experience in an IT environment

Education

High School Diploma

INDPUBLIC

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.