Deskside Support Technician, Analyst

Job Description

About this role

BlackRock is looking for a full time Deskside Support Technician to join our EMEA Support team based in Budapest. Reporting into a team lead, our new team member will be responsible for technology support for the EMEA region while providing onsite support and focus to the Budapest office. The regional support teams strive to provide outstanding levels of service to our clients, ensuring they have the technology and support required to achieve their business objectives. Excellent communication skills are crucial for this role. The individual will need to keep our clients engaged on technology projects, policies and standards while collaborating with the technology management and infrastructure teams.

Your team

Representing the global technology organisation in our Budapest office while ensuring the business are kept informed on technology initiatives as well as corporate technology regulations. We support widely used hardware (PCs, Laptops, Mobile devices) and software products (MS Windows, MS Office) as well as in-house applications, Market Data applications and local third party accounting systems. Escalate issues affecting business operations, whilst maintaining overall responsibility for the problem or activity.

We assist the team with project delivery tasks as and when the need arises. we also provide VIP support when vital for local execs or visitors and respond to Help desk generated tickets within defined timescales.

Your role and impact

• Promptly investigate and resolve Incident tickets across the region and provide hands on support for the local Budapest office.
• Provide proactive swift and professional end user IT support
• Collaborate with other support groups across global locations to help troubleshoot user issues
• Manage tasks/projects allocated to you within the given time scales, seeking advice where necessary
• Perform HW setup/replace/disposal (incl. PC builds, memory/video cards replacement, etc.) and ensure documentation and inventory is accurate
• Complete user moves and new joiner installations in the office
• Maintain asset inventory and stock controls
• Perform on-site analysis, diagnosis, and resolution of desktop problems for end-users, recommend and implement corrective solutions
• Participate in Disaster recovery testing exercises
• Write technical support and end user documentation as needed

You have

• Outstanding interpersonal skills in written and verbal form
• Detailed knowledge of enterprise technology platforms, from the desktop through to back-end infrastructure
• Proven track record in delivering superior customer service in a corporate environment
• Experience with building and developing process catalogues
• Minimum 2 years of full-time work experience in Information Technology

Work environment

• Corporate phone (in selected positions)
• Ability to work from home
• Ultra wide monitors and standing desks for everyone
• Free coffee
• Bicycle storage, shower, discounted garage space for car owners

Time off

• Unlimited number of paid holidays above the legally eligible quota (to be discussed with the manager)
• Working Saturdays are given as a holiday
• Four weeks of paternity leave

Company culture and volunteering

• Two fully paid volunteering days
• Company organized volunteering opportunities
• Corporate events including family events
• Donations to NGOs are matched 1:1 by the company

Interested? Hit apply!

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

About BlackRock

BlackRock's purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, we help millions of people build savings that serve them throughout their lives by making investing easier and more affordable.

For additional information on BlackRock, please visit www.blackrock.com/corporate | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.