NDC Electronic Document Processor - FNWL

Job Description

We are Farmers! Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.

Paid Training Starting: Monday, October 26, 2020

Starting Salary: $12.17

Shift: Monday - Friday. Hours: 10:00 AM - 6:30 PM

Location: 7340 West Memorial Road, Oklahoma City, OK 73142

Position will be reporting in person to our National Document Center

This position will be a 1-Year limited term contract position not to exceed one (1) year from the start date.

Want to learn more about our culture & opportunities? Check out farmers.com/careers and be sure to follow us on Instagram and LinkedIn! Job Summary NDC Electronic Document Processors review claim related electronic documents and are responsible for quickly and accurately dispositioning each document. Evaluates document quality and requests rescans as necessary. Follows established processes and/or utilizes best judgment to determine appropriate document type, related claim(s), specialized document handling instructions, such as document splitting or envelope inclusion. May work a schedule outside of traditional business hours. Essential Job Functions Reviews document image to ensure appropriate image quality/all pages scanned correctly and requests rescan of document when necessary. Reorients and reorders document pages as needed. Ensures that copies of envelopes are included with documents when needed for regulatory compliance. Uses established guidelines and/or judgment to determine appropriate document type and necessary indexing fields. Splits original document into multiple child documents as needed to facilitate downstream claim processes. Determines correct Company, Line of Business, Claim System and claim(s) to file the document against. Identifies document exceptions and routes to 1 of the 15 exception handling queue based on established business rules. Maintains knowledgebase through reviewing published reference materials, attending refresher training, reviewing training tips and applying coaching feedback from designated mentor, Performance Coach and/or Supervisor/Manager. Performs other duties as assigned. Physical Actions Physical Environment Education Requirements High School diploma or equivalent required. Experience Requirements Data entry experience preferred 1 year of general work experience preferred Special Skill Requirement Strong keyboarding and 10 key skills Basic verbal and written communication skills Strong attention to detail and critical thinking/analytical skills; ability to make quick, accurate decisions Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
Schedule: Full-time
Job Posting: 10/06/2020