Automation Test Engineer

Job Description

Req ID: 100274

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Automation Test Engineer to join our team in Louisville, Kentucky (US-KY), United States (US).

This role entails responsibility for the development, maintenance, and execution of automation scripts for Genesys cloud Contact Center applications. The automation engineer will be responsible for all phases of functional and automation testing in Agile Scrum environment. The engineer should also be able to manage multiple projects simultaneously and coordinate with other teams to ensure deadlines are met, and application quality and performance meets standards before production implementation.

Job Responsibilities Include:

• Effectively plan, define test Strategy/Test Cases, provide QA estimates, and provide test management and test status reporting throughout the testing cycle
• Collaborates with teams to understand project architecture and business requirements to devise an automation test strategy and test plans
• Work closely with product owners and scrum masters to determine acceptance criteria for testing
• Create test scripts, perform automated tests, and log detailed defects
• Develop automation test strategies with the Cyara automation tool
• Design and develop scalable, flexible, and cross-platform automation test frameworks.
• Be responsible for ongoing continuous improvement to build testing efficiency and effectiveness using innovative QA practices and tools and close collaboration with development and business
• Create test data required for testing and configures the required testbeds.

Basic Qualifications:

• Undergraduate Degree or Technical Certificate. Graduate Degree preferred, BS in Computer Science (or related field)
• Minimum of 8 years of experience IT Experience
• Minimum of 5 years of experience in Test Automation, Test Management, and strategy
• Minimum of 1 years of experience in CYARA automation on Genesys Cloud Contact centre applications
• Minimum of 1 year of experience in Software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI and Agent Desktop, and call routing)
• Minimum of 1 year of experience in any of the test automation tool ex. TOSCA, Selenium, MTM, QTP, UFT etc.

Preferred Skills:

• Experience in Health Care Payer Domain
• Experience in robotic process automation & business process automation.
• Knowledge of Healthcare payer business claims processing and benefit configuration.
• Experience in Web Services Automation testing using tools like Postman, SOAPUI, etc.
• Understanding of payer domain business process and application (custom or packaged application) to support a testing activity like enrolment, quote to card, claim processing and payment, etc.
• Experience with qTest, Azure ADO, JIRA, Performance center, Jmeter, Neoload, Flood.
• Exposure to testing using Hammer is a plus
• Experience in testing Genesys call routing, CTI custom softphone applications; IVRs validation is a plus
• Working knowledge of Genesys/Cisco Framework, reporting, routing, and multi-channel components

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

INDHCLSMC