Manager of PC IT DevOps

Job Description

Purpose of Job

We are seeking a talented Engineering Manager for our Plano, TX or Phoenix, AZ office.
Note: The candidate selected for this position will work with the IT management team in the P&C IT line of business. The candidate would support and manage full stack development team(s) that work in USAA's Talon, Guidewire, and AWS technology stacks. These software engineering teams create and maintain DevOps tooling, tooling integration, and telemetry for the purpose of reducing delivery lead time, improving application quality, and improving adherence to controls. Projects the candidate could support include: P&C Policy Modernization and P&C Claims Modernization.
Engineering Managers manage one or more analytical, business or technical support activities. Authorizes and influences the development and delivery of business solutions that enable optimal business performance. Provides and is accountable for technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Leads and directs change management, process improvement, or technical support initiatives. Provides direction and analytical support and directs business plan development to execute initiatives. Advises senior management and provides high level consulting. This position is typically responsible for managing a team of employees engaged in one functional activity.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (17 seconds)

USAA Careers – World Class Benefits (31 seconds)

Tasks

• HUMAN RESOURCES: First level people management responsibilities include hiring, termination, performance management and pay management.
• Provides formal and informal training and coaching to team in expected behaviors and activities.
• Monitors and tracks progression of unit goals and objectives.
• Directs quality work efforts, team assignments and problem resolution.
• DOMAIN: Operational Management (Day to Day): Accountable for the day to day operation of technical domain.
• Engages and involves all necessary USAA teams as appropriate.
• Regularly identifies, monitors and evaluates key metrics to ensure health and progress within respective domains.
• Anticipates and responds appropriately to new demands, priorities, challenges, or obstacles.
• Defines and articulates a clear role and direction for own work unit, consistent with the organization’s mission, strategy and direction.
• Collaborates with executives and/or senior directors with defining organizational goals and strategic plans.
• FINANCIAL MANAGEMENT: Each manager is expected to manage and forecast unit level expenses which may include department allocations, Product/Component, 3rd Party, project/program, software and vendor expenses.

CUSTOMER RELATIONSHIP MANAGEMENT: Effectively manages relationships with customer and supporting teams during execution of unit responsibilities.

Communicates appropriately with teams, customers, and peers through all communication channels.

Follows up on critical issues in a timely manner.

VENDOR RELATIONSHIP MANAGEMENT: Manages and leverages the relationship with 3rd Party vendors to ensure achievement of domain objectives.

May be responsible for vendor management activities including service agreements, staff augmentation and technology contracts.

Minimum Education/Experience requirements:

• Bachelor's degree or 4 additional years of related experience beyond the minimum required in lieu of a degree
• 8+ years of experience in a business, analytical or technology support function to include 3 or more years as a team lead or manager in a relevant business function or technology environment

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred Education/Experience:

• 3+ years leading or working with full stack technology teams to deliver business outcomes
• 3+ years with DevSecOps techniques and practices in an agile organization
• 3+ years with automated testing techniques and practices in an agile organization
• 3+ years with Agile techniques and practices in an agile organization
• 3+ years with SRE techniques and practices in an agile organization
• Prior experience with application and system modernization
• Prior experience with managing risk and creating mitigatingcontrols
• Prior experience with developing and tracking to Outcomes and Key Results (OKRs)
• Experience working with third party development teams
• Experience with delivering solutions through integrated custom code and commercial solutions

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 9/23/20 by 11:59 pm CST time .