Training Consultant II - Salt Lake City

Job Description

Power the Possibilities
The CDK Global technology team is looking for collaborative innovators who are passionate about making their mark on emerging enterprise software products. We’re building and developing cloud technology for the automotive retail industry
that will change the landscape for automotive dealers, original equipment manufacturers (OEMs) and the customers they serve.
Be Part of Something Bigger
Each year, more than three percent of the U.S. gross domestic product (GDP) is attributed to the auto industry, which flows through our customer, the auto dealer. It’s time you joined an evolving marketplace where research and development
investment is measured in the tens of billions. It’s time you were a part of something bigger.
We’re expanding our workforce – engineers, architects, developers and more – onboarding early adopters who can optimize, pivot and keep pace with ever-evolving development roadmaps and applications.
Join Our Team
Growth potential, flexibility and material impact on the success and quality of a next-gen, enterprise software product make CDK an excellent choice for those who thrive in challenging, fast-paced engineering environments.
The possibilities for impact are endless. We have exceptional opportunities to evolve our industry by driving change through new technology.

If you’re ready for high-impact, you’re ready for CDK.

Position Summary

The Training Consultant II facilitates classroom training and develops curiculum and content for technical support processes for all Client Tech Analysts (CTA) within the CDK Global Recreation group. This position is a member of the management team.

Responsibilities

• Facilitate classroom training on technical processes for Recreation Dealerships spanning 3 unique industries. Power Sports, Recreational Vehicles, and Marine
• Ensure that respective departments have focus on delivering world class dealer experience
• Evaluates quality through mentoring, monitoring inbound and outbound contacts; provides Real-Time coaching
• Partners with Knowledge Manager and Director of CS to increase first call resolution through data driven decisions based from historical drivers
• Provide on-going training/coaching with Program Updates and Continous Education Courses
• Flexible scheduling to ensure that entire training curriculum is administered
• In addition to designing new course material, this position will partner with the Recreation Knowledge Manager to re-write existing training curriculum based on thousands of point of data from historical dealer interactions
• All curriculum development must utilize a variety of instructional design approaches (ADDIE model), adult learning principles, training delivery methodologies and content development systems
• Work with CTA’s, Team Leaders and management to help enhance training and development programs (training materials) based on company, market and individual needs
• Partner with Director of CS to Provide CTA’s and Team Leaders a foundation and tools that will help them succeed
• Develop and administer knowledge assessment testing
• Present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures
• Observe, mentor and coach when available
• Position must complete a minimum of 2 hours worth of dealer interactions (calls, email, chat) on weekly basis to ensure technical aptitude remains at highest levels
• Document standard practices for certain situations so they are handled consistently across the organization
• Ensure that all contact guidelines are being followed on every contact

Related Job Skills/Qualifications

• Accurately recognize training needs and have the ability to relay information in a class room setting, in a clear and professional manner
• Ability to effectively coach and train based on different learning behaviors in a class room and in a one on one setting
• Minimum of 2 years contact center experience and minimum of 5 years of experience delivering classroom training
• Ability to effectively communicate in a team, group, as well as in a one on one environment
• 1+ years of training experience in negotiation, persuasion, coaching and influencing others with a proven ability to facilitate technical, systems navigation, and soft skills training
• Familiarity with continuous improvement methodologies and/or training facilitation certification
• Knowledge of adult learning principles and how to implement them in the classroom in-person and virtually
• Knowledge of existing and emerging training methods, tools and techniques
• Proficient knowledge of Word, Excel, PowerPoint and Google Suite
• Ability to multitask in an innovative, fast paced environment
• Strong communication (verbal and written) and presentation skills
• Strong analytical and problem-solving skills
• Excellent attention to detail with good time management skills

CDK Global knows you have passions outside of work. You have family, friends, sporting events, and lots of things going on. That’s why we offer a comprehensive benefits package to not only take care of you but your family as well. All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.