Pharmacy Technician Expert

Job Description

Hi, we're Oscar. We’re hiring a Pharmacy Technician Expert to join our Pharmacy Clinical Review team in our Dallas office.

Oscar is a technology-driven, consumer-focused health insurance startup founded in 2012 and headquartered in New York City. Our goal is to make health insurance simple, transparent, and human. We need your help to do so.

About the role:

In this role, you will play an essential role in building our pharmacy utilization management department. The Expert Pharmacy Technician role is responsible for being a subject matter expert in all areas of pharmacy clinical review. You will have a passion for teaching others and enjoy training new hires. Experts will aspire to seek feedback for improvement and provide actionable solutions. This role updates and maintains operational documents and tools. The expert role will stand as a first line of communication for technicians and will also support the team when the Team Lead is out of the office or unavailable. This opportunity allows the expert to develop leadership skills that enhance competencies for further growth.

You will report into the Pharmacy Clinical Review Team Lead.

You will:

• Training new team members hired to the pharmacy clinical review team
• Handling provider and member escalations through various channels with the highest level of customer service and care
• Partner with Lead to coach on team member performance for techs who are struggling in certain areas and need additional training or coaching.
• Updating and maintaining training content, standard operating procedures, job aids and Confluence workspace
• Standing as a liaison to assist other teams who have pharmacy questions and escalations
• Meeting required decision-making timeframes, including promptly triggering escalation for cases requiring pharmacist review
• Clearly documenting all communication and decision-making, ensuring a peer could easily reference and understand your decision
• Demonstrating the highest level of professionalism, accountability, and service in your interactions with Oscar teammates, customer service, providers, and members
• Participating in continuous quality improvement activities
• Identify gaps in knowledge and content, and collaborates with Learning and Development for training delivery
• Supporting the team prepare for expansion into new markets, as needed

About you:

• Strong quantitative analysis skills
• Strong verbal and written communications, and interpersonal interactions
• Excellent customer service, phone etiquette, and typing skills
• 3+ years of performing pharmacy reviews for a managed care plan or pharmacy benefits manager
• Certified Pharmacy Technician (CPhT)
• Extensive knowledge of UM authorization processing

Bonus points:

• Some form of higher education or training experience ideally a bachelor’s degree

Life at Oscar:

Our more than 1,000 employees aim to make health care affordable and accessible for all. We apply this same vision to our perks and benefits, including: medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by your unique background and perspectives.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.

Pay Transparency Policy

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here .