Customer Delivery Consulting Engineer- Software Orchestration

Job Description

What You’ll Do

The CX Delivery Engineer role is a highly critical, strategic advisor and technical specialist that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization, one of Cisco’s fastest growing teams.

The role will:

• Demonstrate thought leadership in solving customer pain points and achieving their business outcomes
• Produce architectural design for large scale networks
• Performs analysis and diagnosis of most complex networking problems.
• Performs analysis of most complex network designs.
• Provides highest-level crisis management.
• Acts as the technical specialist for the most complex deployments..
• May act in a technical team leadership capacity.
• Identifies skills and business shortfalls and establishes programs to address them.
• Collaborates proactively with AS NCE’s to ensure optimal use of resources to meet customer needs.

Who You’ll Work With

The NCE will build deep relationships with customer senior leadership, partners, and the extended Cisco account team members in achieving their goals. The role will:

• Set the overall vision and strategic success plan for their customer.
• Deeply understands the customer business goals, environment, pain points and operational maturity.
• Demonstrate Enterprise and Service Provider Networking domain specialization and expertise to identify and proactively lead adoption risk areas and customer expectations that could impact successful delivery
• Influence customers to make tactical and strategic deployment decisions to achieve their business outcomes and improve Cisco product adoption
• Provide detailed and documented requirements to cross functional teams that improve the impact of the customer experience
• Develop and deliver Quarterly Success Reviews in partnership with account team
• Implement Success Strategy across the account using partners as appropriate.
• Accelerate Cisco’s transformation to a software and services company

Who You Are

• Ability to work independently as well as leveraging full team and cross functional resources to ensure successful customer experience at each interaction
• A customer-obsessed mindset with a strong grasp of relevant success stories, customer metrics, and best practices to drive superior outcomes

· Creates, reviews and approves project deliverables e.g Design recommendations, High Level Designs, Low Level Designs, Implementation/Change Management Plans

· Builds and/or leverages test environments as required to resolve highly complex problems and compatibility issues

· Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures)

• Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across a broad range of technologies

Required Experience

• 5+ years of experience with subscription and software offers
• Strong Software engineering experience
• Knowledge in Cisco DNA/SDA solution.
• Knowledge in Cisco Network Services Orchestrator (NSO) solutions a plus
• Ability to influence through persuasion, negotiation, and consensus building
• Strong empathy for customers and a passion for revenue and growth
• Demonstrated desire for continuous learning and improvement
• CCNP / CCDP / CCIE or equivalent strongly preferred.
• A deep understanding of key technologies and protocols in Software Orchestration and Automation
• Deep technical knowledge in the following technology/architecture areas: Networking (Routing, Switching, and Wireless)
• Experience deploying and troubleshooting Controller Based Architectures
• Knowledge of Software Defined Access, Software Defined WAN, and DNA Automation and Assurance.

If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.

Why Cisco

WE ARE CISCO

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.