Senior UX Designer

Job Description

Who we are

Enterprise Networking is a global leader networking solutions for global enterprises. Our hardware and software products literally power the largest, most complex and pervasive networks in the world.

At Cisco, we are transforming networking from managing individual devices in the network to intent based management where policies and automation create efficiencies for our customer companies. Help us write the next chapter on Networking – the enabler of government, education, business, militarise, social progress around the world. Your work will impact millions of people every day.

What You'll Do

The Lead User Experience Designer is mission critical role focused on creating user experience strategy and design while leading your delivery process. Either working independently or with other UX resources (e.g. User Research and or other UX Designers) your job will be to innovate, partner with PM and Engineering to implement your designs and works towards op optimizing those product experiences over time.

Contributing with a team of UI/UX designers and testing experts, this is a role that will challenge you to push the organization’s thinking in new and user-centric ways. Working hand-in-hand with the product and engineering teams, you are responsible for identifying and designing solutions which serve Cisco clients' needs, goals and requirements for a seamless experience.

The successful candidate will be responsible for creating and delivering a Cisco signature experience for clients.

Responsibilities

• Work closely with a team of Product Managers and Designers (UI/UX) to create an intuitive, cohesive and seamless user experience across all products.
• Collaborate with Product Management to influence product strategy and roadmap.
• Work with the Engineering team to ensure technical business needs are met while maintaining a strong focus on the user experience.
• Advocate and be the voice of Cisco's customers in the Company's product development process.
• Distill complex problems and propose simple, elegant solutions.
• Demonstrate a passion for and ownership of your assigned area. Show others in your team and your cross-functional partners that you are actively pushing the boundaries and sweating the details – reaching for simplification of complex requirements – essentially uncomplicating networking from the big picture to the pixel.
• Plan for and conduct UX QA of your feature areas once Engineering has delivered a build to ensure the work you’ve thoughtfully crafted has been successfully implemented by our development colleagues. Be prepared to lead your team through a rigorous scrub of UIs to ensure polish and to triage any UX snags that arise from converting designs into a living breathing product.
• Size work across releases and sprints to ensure the commitments made by our team match with the resources at hand – purposefully looking to avoid team burnout and a total loss of work/life balance.
• Evaluate the effectiveness of the UX process over time and optimize the documentation and delivery of our artifacts to ensure the best cross-functional collaboration possible.
• Lead the experience strategy for your area of responsibility by partnering with product owners, architects and development managers to deliver product strategies/solutions.
• Mentor design staff to work effectively in a highly complex, fast moving corporate environment.
• Partner with our User Research staff to ensure we are using user research to inform experience decision making in the most efficient manner possible. Come to the table with clear research objectives, goals and questions. Enable your UX Research colleagues to hit the ground running to get you the insights you need to make informed decisions.
• Create a signature experience for Cisco software and solutions that are aligned to the Company's brand values.
• Execute within our Agile/Continuous delivery model.

Who You'll Work With

The Enterprise Products and Solutions Organization at Cisco is responsible for $34B in annual revenue and the strategy, solutions and products that come along with the management and growth of that revenue. This team works across Cisco's product and technology development groups and partners to create solutions that ultimately hold supreme value for the customers. From their core business of routing, wireless and switching to their new technologies in Software Defined Networking (SDN), Connected Mobile Experience (CMX) and the Internet of Everything (IoE) - there is not an enterprise customer segment Cisco doesn't touch in some significant way. Cisco's range of customers is vast and wide...from global tech behemoths to worldwide manufacturers to local small businesses and everything in between.

Who You Are Experience and Technical Skills

• 9+ years designing user experiences and interaction design for rich, interactive, consumer or enterprise web applications.
• A track record of success communicating and driving a design vision.
• Demonstrated experience working in product teams significantly contributing to the best practice model of strategy, research, design, implement, measure, evolve, and optimize. Show us this is your mindset!
• Experience collaborating with senior executives to understand business objectives; ability to present design goals, process and vision to senior leadership.
• Expertise in defining and implementing user experience guidelines; demonstrated experience with industry/platform standards.
• Experience in conceptual development and rapid creative prototyping as well as tactical UI design and implementation.
• Project management experience; experience with various design methodologies and processes including Agile development.
• Experience leading Design Thinking workshops and activities to drive enhanced collaboration in the product design process.

Professional and Personal Attributes

• Strong communication and presentation skills.
• Proven ability to meet tight deadlines.
• Superior strategic thinking, influence and leadership skills.
• Strong analytical skills.
• Independent and self-motivated.

The ideal candidate experience

• Ability to effectively communicate concepts with passion and integrity. Excellent communication skills.
• Minimum of 6-9 years of experience.
• Experience working across regions/countries preferred but not required.
• Solid design history backed by delivery and execution.

Education:

• Degree or work experience equivalent in User Experience, Human Computer Interaction, Information Science or Digital Design.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!