Domain Support Specialist

Job Description

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

This Job Role is responsible for providing the Operator's customers (or the Operator as an Enterprise) with the requested
(standard) products in a timely and correct manner by focusing on the allocation, implementation, configuration, activation and
testing of specific services or resources to meet the service or resource requirements, in the cases in which an overall and
high level network knowledge is required or when knowledge on specific products or services is required, from an end to end
perspective
This Job role should guarantee that our units deliver a technical solution in accordance to the agreed change request
(specification) and in co-operation with the customer.
In several opportunities, the activities performed under this Service Function will address specified customized solutions,
covering several products. The Subject Specialism resources working under this Service Function must ensure that those
changes are correctly implemented without causing any negative impact on the availability of the services
The general description of the activities can be found at the Services Elements description.
This Job Role should be aligned with the Service Function “Service & Resource Fulfilment”.
This Service Function is composed by a number of Services Elements and Activities that define the scope of work according
to the Ericsson’s Managed Services offer.
This Job Role should assure that all services are implemented correctly and according to its correspondent request.
Tools & Resources
Managed Services Delivery Platform (MSDP) and Customer tools
Behavioral competences
· Delivering Results & Meeting Customer Expectations
· Analyzing
· Planning & Organizing
· Applying Expertise & Technology
· Relating & Networking
Applicable process connected to Job Role
Request Fulfillment
Asset & Configuration Management
Change Management
Operational Process Activities

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.